What happens to spend if item is refunded?

[paultiffen]

Hi,

I have an offer for spend 90 for 4 weeks to get 12000 bonus points. To meet the qualifying spend I put through an order for 92.40 including baby formula for $25. They were out of stock of the formula and so gave me a refund code.

Will the offer still credit if I fulfill the rest? Online it reads:

[TABLE="width: 1185"][TR="class: row-month-data"][TD="class: col-content, bgcolor: transparent"]WOW Online
25 March
[/TD][TD="class: col-table, bgcolor: #FBFBFB"][TABLE="class: responsive-table sub-table, width: 790"][TR][TD="class: ng-binding"]$67.40[/TD][TD] [/TD][TD] [/TD][TD="class: earn-value ng-binding"]92[/TD][/TR][/TABLE][/TD][/TR][/TABLE]
ie I've only spent $67.40. I would be less likely to take up these offers if the refund doesn't count so good to know

Thanks,
Paul

 

[Mattg]

I had this problem a couple of years ago. The bonus points were not automatically credited so I rang up to request them. They initially refused, but when I said that my original order was higher than the spend target and that I was not offered any replacement for the product that was not delivered they agreed to award the points as a "gesture of goodwill".

 

[paultiffen]

Cool I sent them an email. @mods does Woolies have a representative on here as well?