Website may be naff, but the helpline staff are lovely!

[aplmac]

Just organising a P/PPP Reward seat for the mother-in-law plus rellies, and didn't have enough points to do the lot, so on Saturday I did an AMEX points t/f, which landed in the VFF a/c today. So went to the VFF 'burn my points' section, selected MIL's flight, but that website still showed the insufficient total as at Friday. So a call to PlatDesk, and Kelly got the nerds to sync the websites, and job done. Then called back PlatDesk, and Natalie linked the PNRs for us all, allocated MIL's seat in the row behind. Total time on the phone = 2.15s. Keeping MIL happy = Priceless!

So even though the Virgin website may be borked, the Phone Angels just exude pure sunshine down the line, get the job done, and deserve a shout-out!

 

[totd]

Good to hear some joy. Of course, you were talking to the plat desk angels...

 

[james4321]

So even though the Virgin website may be borked, the Phone Angels just exude pure sunshine down the line, get the job done, and deserve a shout-out!

Couldn't agree more .. the Plat desk angels are ..well..angels !!!

 

[maninblack]

That's good. They have been on the improve after a less than auspicious start, the first half dozen or so times I called the Platinum line they were so hopeless and lacking in knowledge I wondered if any of them had ever worked in the airline industry before or recieved any training. In reality though aren't they now just doing the job one would expect of a premium desk?