Waiver of Conditions due to cancellation of QF to Buenos Aires, Argentina Act Quick!

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[TD="width: 85%"]Waiver of Conditions due to cancellation of services to Buenos Aires, Argentina - 30 September 2011
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[TD="width: 15%, align: right"] 04 October 2011[/TD]
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Flights to Buenos Aires in Argentina will cease operation on 24 March 2012.
Flights to Santiago in Chile will commence on Monday 26 March 2012.

For the latest flight status information please refer to the Flight Status page on qantas.com.

The following commercial policy options are available to Qantas customers holding a valid Qantas (081) ticket issued on/before 22 August 2011 for travel to/from Buenos Aires, who wish to make changes to their booking for travel on/after 26 March 2012.

Passengers may, without fee:

• Rebook to alternative Qantas flights (including QF Codeshare flights operated by LA).
• Re-route travel
  - Via the most direct routing using Qantas.
  - Return to the origin port via the most direct routing using Qantas.
  Exception: For connecting flights between SCL and EZE rebook using LA services only
  - Bypass Buenos Aires as a stopover point and continue to the next ticketed destination via the most direct routing using Qantas.
• Change destinations. The value of the existing ticket can be used towards the purchase of a new ticket. If the new fare is more expensive than the existing ticketed fare, the fare difference is payable by the passenger. Applicable taxes may apply.
• Retain the value of the ticket in credit for future travel within 12 months from the original ticketed date of departure. If the new fare is more expensive than the existing ticketed fare, the fare difference is payable by the passenger. Applicable ticket taxes may apply.
• Refunds will be offered where travel has not commenced for original ticketed travel dates on/after 26 March 2012.

Conditions

• Changes permitted to tickets issued on/before 22 August 2011 for travel on/after 26 March 2012.
• New travel dates must be within ticket validity.
• If the same booking class is not available, the lowest booking class within the same cabin may be booked (eg First, Business, Premium Economy or Economy )
  Note:
  For connecting flights between SCL and EZE the new LA flight must be booked in the same cabin of travel. If the original booking class is not available, the lowest booking class in the cabin may be booked.
  Passengers booked in Premium Economy between SYD and SCL must be rebooked into Economy cabin for travel between SCL and EZE.
• Any third party costs/penalties, such as hotel or other ground operator fees incurred will not be waived by Qantas.
• All other rules and conditions of the ticket remain unchanged.
• This policy also applies to customers who are booked on Codeshare flights operated by Qantas.

Note:
Un-ticketed bookings
For un-ticketed bookings, flights can be rebooked subject to availability and tickets issued in accordance with fare conditions.

Tickets validated to another carrier (non 081)

• Rebook to alternative Qantas flights (including QF Codeshare flights operated by LA).
• Re-route travel
  - Via the most direct routing using Qantas.
  - Return to the origin port via the most direct routing using Qantas.
  Exception: For connecting flights between SCL and EZE rebook using LA services only
  - Bypass Buenos Aires as a stopover point and continue to the next ticketed destination via the most direct routing using Qantas.

Revalidation:
Rebook to alternative Qantas flights

• The Agent can revalidate the ticket in-house if validated to Qantas (081) if there is only a change to the flight number or date.
• No authority number is required for revalidation.

Ticket Reissue:
Re-route travel

• The agent can reissue the ticket in-house if validated to Qantas (081)
• Ticket to be reissued with no additional collection or refund.
• Additional fare, ticket taxes and change fees associated to the ticket do not apply
• All details of the original ticket to be shown on the new ticket including fare basis and fare calculation
• Authority number 612503, must be entered into the tour code box
• For Nett, APOSD and Private fares tickets, move the existing data from the tour code box to the endorsement box
• Net remit tickets will not require the NR indicator.
• For tickets validated to another carrier, please contact the Qantas Industry Centre for ticketing.

Change destinations

• The Agent can reissue the ticket in-house if validated to Qantas (081) ^
• Ticket to be reissued with no change fee
• Additional fare and taxes associated to the ticket do apply
• If the new fare is more expensive than the existing ticketed fare, the fare difference and applicable taxes are payable by the passenger
• All details of the original ticket to be shown on the new ticket including the fare basis and fare calculation
• Authority number 612503 must be entered into the tour code box
• For Nett, APOSD and Private fare tickets, move the existing data from the tour code box into the endorsement box
• Nett remit tickets will not require the NR indicator
• For tickets validated to another carrier, please contact the Qantas Industry Centre for ticketing.

Retain the value of the ticket in credit

• The Agent can reissue the ticket in-house if validated to Qantas (081) ^
• Additional fare and ticket taxes may apply subject to assessment of the new journey
• If the new fare is more expensive than the existing ticketed fare, the fare difference is payable by the passenger. Applicable ticket taxes apply.
• Authority number 612503, must be entered into the tour code box to waive the fee for voluntary changes

^ For Nett and APOSD tickets, contact the Qantas Industry Centre for ticketing options.

Refunds:

• Refund may be offered up to 07 October 2011 without fee for Qantas-081 tickets issued on/before 22 August 2011 where original ticketed travel dates were on/after 26 March 2012.
• This excludes fees imposed by suppliers or third parties.
• Travel Agents can submit a Refund Application via BSP Link with reference to authority number waiver number, to waive any refund fees, no later than 07 October 2011.

Frequent Flyer Redemption Tickets
Passengers travelling on Qantas and Qantas code share operated by Jetstar redemption tickets are entitled to the same options and conditions as listed above
Note: Passengers on partner airline services are able to re-book or re-route subject to redemption seat availability only.
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