The Frequent Flyer Concierge team takes the hard work out of finding reward seat availability. Using their expert knowledge and specialised tools, they'll help you book a great trip that maximises the value for your points.
If the agent is in a good mood sometimes you can get a cancellation without penalty, but treat that as a gift rather than an expectation as certainly they don't have to.
thanks guys, i called to cancel 4 people on my pnr and was not charged. thought that was a lucky break. although he asked when did i book, and was within 24 hours.
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