If the agent is in a good mood sometimes you can get a cancellation without penalty, but treat that as a gift rather than an expectation as certainly they don't have to.
The Frequent Flyer Concierge team takes the hard work out of finding reward seat availability. Using their expert knowledge and specialised tools, they'll help you book a great trip that maximises the value for your points.
thanks guys, i called to cancel 4 people on my pnr and was not charged. thought that was a lucky break. although he asked when did i book, and was within 24 hours.
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