Virgin ombudsman complaints pass Jetstar...

[pauly7]

Virgin Australia passengers complained to the airline ombudsman more often than Jetstar passengers last year, new figures show.

The industry-funded Airline Customer Advocate's 2016 annual report shows Tigerair again received the highest rate of complaints across the top-five most complained about issues out of Australia's four largest carriers.

Qantas had the lowest rate of complaints, falling from 8.4 to 7.2 per million passengers across the top five issues, almost half the rate of Virgin.


Full article:

Virgin Australia ombudsman complaints jump ahead of Jetstar

 

[yohy?!]

big fall in tiger complaints year on year (plenty of work to do still), refunds handling seems to be a leading driver which virgin obviously struggles with having major cash flow issues.

jetstar seems to have found the sweet spot in terms of delivering a mediocre experience without overly outraging

 

[pauly7]

Ha yes clap clap Jetstar!