Virgin changed flight time

[sanne]

Please excuse this question….am unfamiliar with Virgin as usually fly QF. But because this flight was at a more convenient time I booked Virgin.

Just had an email saying they have changed our flight to 3 hours earlier. Unfortunately since we won’t be off the ship at that time, the new flight is unacceptable.

What are my options when I ring if they can’t put me on a flight that suits me? Can I ask for a refund? Will there be penalties?

Thanks for any info that will help when I call them.

 

[Milefest]

You can request a more suitable alternative flight time at no extra cost.

Alternatively you can request for the flight to be cancelled and you'll be reimbursed into your travel bank.

 

[sanne]

Thank you Milefest.

So if I cancel as there is no suitable time available, I can request cash and not a credit?

 

[MEL_Traveller]

Thank you Milefest.

So if I cancel as there is no suitable time available, I can request cash and not a credit?

I would be requesting cash. A three hour flight change is ‘significant’ and it is no longer fit for your purposes.

 

[sanne]

Thank you.

 

[BAM1748]

Yep, I’d ask for the cash refund.

 

[Must...Fly!]

You are entitled to a full refund, assuming you have a ticket issued by Virgin Australia for a flight operated by Virgin Australia.

See page 2.

https://www.virginaustralia.com/content/dam/vaa/docs/policies/2022-05-01-vaa-schedule-change-policy-v3.0.pdf

 

[sanne]

You are entitled to a full refund, assuming you have a ticket issued by Virgin Australia for a flight operated by Virgin Australia.

See page 2.

https://www.virginaustralia.com/content/dam/vaa/docs/policies/2022-05-01-vaa-schedule-change-policy-v3.0.pdf

Thank you.