Virgin Australia Website & Fare Structure Revamp

[Misha]

Can you? Where is this written ? All i saw on the velocity site was the outage notice. Contact us shows office hours Mon to Fri. Another failure. If this is available tell the customers. Oh and a defined outage window would help me know when to try and return to check my balance and book a reward.

Fair point Mal - I guess I'm not too bothered by it as I know it will come up, and reward flights (from my part) are usually booked well in advance.

I get the whole "professional standards", though I guess I'm more lenient on Velocity than on VA proper...

I wonder (technologically-ignorant I'm afraid) if it is difficult to send an auto email to all Velocity members saying "we are having a scheduled maintenance on our website. We anticipate the page will be back to working order by ####"... I get how that would be better...

Still, I have to say: my main concern right now is what changes will we see in Velocity, and how the hell will I make platinum

 

[LiamR]

My gripe is not about the chance of things improving. I have worked in IT for many years, if i scheduled outages the way dj have, i would be unemployable in large environments. I thought they removed their IT cowboys about 2 years ago when they got their new cio and they restructured IT. Obviously not.

Well thats fair enough, I can't disagree with you there. My field isn't anything to do with data networks for large enviroments, so I can't really comment on how it should be done. But I do find it strange that this can take two days, and nobody knew about it beforehand. Maybe the IT people at on Strike?

Saying that... I am aware that the IT system at Virgin, is very, very fragmented, and really needs a total overhaul. (I'm talking from Booking Flights, Managing Bookings and FF Info to Internal Resources) But I doubt they are doing this now?

I wonder (technologically-ignorant I'm afraid) if it is difficult to send an auto email to all Velocity members saying "we are having a scheduled maintenance on our website. We anticipate the page will be back to working order by ####"... I get how that would be better...

Its a little too easy to send out a mass email:
Virgin Blue's Velocity Gold Status email mistake

 

[david-au-2000]

DJ is also aware its got IT problems, apparently they have just hired the Qantas CIO to run their IT: Virgin poaches key Qantas staff to fight corporate class war

 

[markis10]

DJ is also aware its got IT problems, apparently they have just hired the Qantas CIO to run their IT: Virgin poaches key Qantas staff to fight corporate class war

I would not be holding up QF IT has a good example of best practices when it comes to the consumer side of things!