Veocity IHG Platinum partner membership

[MollyJones]

About 6-7 weeks ago, I did the online application from my Velocity to obtain IHG platinum. After waiting the advised 20 business days, I contacted Velocity to chase it up and then waited the further 5 business days they suggested before calling again yesterday.
Velocity can see it has been raised with IHG, but IHG haven't facilitated the upgrade.
Is this a common occurance? I have an existing IHG account (details match), with existing points and forward booking.
Is it worth pursuing this advertised benefit? Or is it too much of a problem to be bothered with?

 

[Shinjetter]

You already requested for it so might as well chase it up. It was the same for my Hilton Honor Diamond. I had to chase them. In term of IHG Platinum, you can get it via buying IHG Ambassador ($200 USD or 40,000 points) and it extends till Dec 2024.

 

[travelislife]

Mine took a good 8 weeks, but finally happened after I followed up a couple of times.

 

[wattch]

Mine took a good 8 weeks, but finally happened after I followed up a couple of times.

Did you follow it up with Velocity or IHG? I've been waiting 9 weeks now and have a booking coming up in 3 weeks so hoping to have status recognised by then

 

[pauly7]

Mine took a good 8 weeks, but finally happened after I followed up a couple of times.

Mine took about 3 months, I needed it the month after so didn’t chase but does seem a long time.

 

[travelislife]

Did you follow it up with Velocity or IHG? I've been waiting 9 weeks now and have a booking coming up in 3 weeks so hoping to have status recognised by then

Followed up with Velocity.

 

[drakcir]

My husband had a similar issue with the VA Platinum upgrade to Hilton Honors. We tried for months by following up with VA, but the upgrade never came. We requested that the marker be reset in his account so that we can request and attempt the upgrade again at another time, but this didn't happen either. Pretty disappointing... he had been a platinum for years and simply hadn't actioned the benefit. Yet many years ago when I actioned mine (to IHG) it only took a matter of days and zero need for follow up.

 

[Indiana01]

How does one confirm if the application to Upgrade IHG membership has happened? I requested the upgrade back in January 2024.

 

[drakcir]

How does one confirm if the application to Upgrade IHG membership has happened? I requested the upgrade back in January 2024.

Check your IHG account to see if it now says Platinum? After this amount of time, if it hasn't been actioned then you will need to follow up again with Velocity.

 

[PERLHR]

I had to take it up again with them. Eventually got sorted. Give them a call.