Velocity changes: Changes to status credits

[connieguy]

Please note, this is always the way SC have been rewarded, however, previously they were allocated based on dollars spent.

That is not what the web site said nor intended and you know it.

I specifically asked you to define my PM inquire and you did. The web site changed shortly after you replied to me to CLEARLY indicate SCs were earned per FLIGHT and NOT per TICKET / TRIP / JOURNEY and that a FLIGHT was based on the FLIGHT number staying constant. If the ticket / trip / journey involved say 2 FLIGHTS with different FLIGHT numbers, then there were TWO different FLIGHTS and SCs would be earned on EACH FLIGHT.

There was no confusion in that wording. It was VERY clear as below (copied from the DJ web site but now altered so I can't link it. Mods this was not info I was given in a PM, so don't remove it again. It was public knowledge.):

==========
"The table below is a guide to the Status Credit earn rate for each one-way flight* you take with Virgin Australia^, V Australia, Pacific Blue, Polynesian Blue, Virgin America, Etihad Airways or Malaysia Airlines.

SC earn table was here.

*A flight is a trip with a single flight number.
If you have to change aircraft but your flight number doesn't change, it is considered the same flight.
If your flight number changes during your journey, even if you continue on the same aircraft, it will be considered two flights."
==========

So there was no misunderstanding what the web site very clearly said. All that has happened is someone in DJ apparently made a mistake or DJ later decided to reverse the decision (which seems more like the case) and DJ is now trying to back pedal that the error was made by us and not DJ.

NOT IMPRESSED.



>>>> Note from Admin: Private Messages are, by definition, Private. The content of PMs is not to be posted publically without the permission of the author <<<

Additional note to Mods. I did not post the contents of a private PM from VR.

 

[concorde71]

Thats fair enough, but there must have been some interaction between the two. Im not arguing the point, as stated previously, I actually think the initial SC was the best, but you changed that, then changed it again. Makes it a bit hard to believe a bloody thing VA say. Its just the bloody inconsistant screwing around that pisses me off. (Others here as well). Everything was getting drip fed, obviously well thought out, not released too soon, and VA product was looking good. Amazing how it all turns to turd with some poor planning and release of a product that is not market ready. (Maybe the final product should have been workable and thought through before release)

 

[markis10]

(Maybe the final product should have been workable and thought through before release)

I agree with that, but also wish to remind folks that you only need to go through a few velocity threads over the last month or so to see how much flack and complaints were posted on the drip feeding of changes we were getting.

Maybe a few procedures were fast tracked in an attempt to placate the wolves (figure of speech), with hindsight showing it came at the expense of accuracy in the case of some details?

 

[Virgin Australia]

Can I also add that clearly our website wasn't worded how it should have, and feedback was taken on board, leading to amendments that certainly didn't help explain things any better.

I can tell you right now that the team completely and wholly apologises for this, with the offer to honour any bookings made up until this point and an explanation, hopefully going some way to righting said confusion.

I would hope that the work that we have done of late for the AFF community, and with many of you at a personal level will be taken on board.

There is no new "DJ PR team" working here within AFF as someone has suggested.

We are here to help provide help and information where needed so if you have a question PM us.

Thanks

 

[drfs]

I can tell you right now that the team completely and wholly apologises for this, with the offer to honour any bookings made up until this point and an explanation, hopefully going some way to righting said confusion.

Good. As far as I'm concerned this is all that needed to be done. Thanks, VA.

As soon as I get 15 posts I will PM my circumstances through. For now feel free to continue to ignore my emails sent to the velocity email address.

 

[Virgin Australia]

Good. As far as I'm concerned this is all that needed to be done. Thanks, VA.

As soon as I get 15 posts I will PM my circumstances through. For now feel free to continue to ignore my emails sent to the velocity email address.

If you PM one of the mods (no qualifying number needed), they can forward on to us.

 

[markis10]

If you PM one of the mods (no qualifying number needed), they can forward on to us.

Company Reps can be PM'd as well with no post count!

 

[drfs]

Company Reps can be PM'd as well with no post count!

Just tried, no dice! Do you mind forwarding it on for me?

EDIT: Actually I'll just make 3 more posts elsewhere, that will be easier

 

[markis10]

Just tried, no dice! Do you mind forwarding it on for me?

EDIT: Actually I'll just make 3 more posts elsewhere, that will be easier

PM me and I will be happy to forward it!

 

[drfs]

PM me and I will be happy to forward it!

Thanks for the offer but I've managed to do it myself. Gave me a chance to poke around some other corners of the forum too!

 

[JB007]

So same question that I asked a few days ago because I am about to book this flight.

Mel > Syd using our Virgin High Flyer card (to get 2 for 1), then Syd > LAX on V Australia and then LAX > JFK on Virgin America all on Discount Economy

Will this be 50, 60 or 70 Status Credits?

What if after booking SYD > LAX, we ask that the tickets be linked with our MEL > SYD leg, do they then become one ticket and therefore only get one lot of Status Credits? Same if we book LAX > JFK with Virgin America, probably more relevant because it was mentioned that if you want quicker connection times and bags checked through to final destination then it would be only one lot of SC's, but regardless of how your ticket is booked, at LAX you still have to pick up your bags and recheck them in so the trade-off doesn't apply.

I think that this process works fine for domestic flights all on one carrier but seems to get very messy once you start dealing with international connections.

Also very keen to see what rate Delta will earn SC's at (and how it is applied), with the Joint Venture now approved is there any timeframe on when this information will be released? I saw an quote saying that everything would be up and running by the end of the year but would be nice to know things sooner.

 

[Deleted member 29185]

Good to hear DJ are honouring SCs expected by those who jumped in quickly with SC runs.

I was quite looking forward to the "fun" of creative flight routes, but on the other hand, now I can continue to book the shortest most direct route and be no worse off. In fact, given just a few weeks ago DJ Gold was a $9k spend from red, $3-$4k for Gold is a BIG change and comparible with QF (I think QF Gold was in the $4k range...feel free to correct me if I'm wrong). So it's not $1400 now.....does that really constitute such a big deal to those of you who fly mega miles each year? And as each new gold gets lounge access included, it WOULD have made lounges more crowded...perhaps not overcrowded (although the possibility was there), but more crowded none the less.

 

[roma.au]

Good to hear DJ are honouring SCs expected by those who jumped in quickly with SC runs.

I was quite looking forward to the "fun" of creative flight routes, but on the other hand, now I can continue to book the shortest most direct route and be no worse off. In fact, given just a few weeks ago DJ Gold was a $9k spend from red, $3-$4k for Gold is a BIG change and comparible with QF (I think QF Gold was in the $4k range...feel free to correct me if I'm wrong). So it's not $1400 now.....does that really constitute such a big deal to those of you who fly mega miles each year? And as each new gold gets lounge access included, it WOULD have made lounges more crowded...perhaps not overcrowded (although the possibility was there), but more crowded none the less.

Not really overcrowded, They have just cancelled their partnership with priority pass and increased the fees for membership and entry.
I find it hard justifying entering a lounge for $65.

 

[concorde71]

Not really overcrowded, They have just cancelled their partnership with priority pass and increased the fees for membership and entry.
I find it hard justifying entering a lounge for $65.

I must admit, That kind of increases the attractiveness of the lounge for me (not directed at you personally Roma.au, just nobody in their right mind would pay $65 for the lounge, whereas before, 3-4 beers and they have their money back)

 

[Deleted member 29185]

I must admit, That kind of increases the attractiveness of the lounge for me (not directed at you personally Roma.au, just nobody in their right mind would pay $65 for the lounge, whereas before, 3-4 beers and they have their money back)

I was thinking the same thing!

On the PP saga, I could never work out the benefit for an airline to jump into bed with PP. Perhaps lure the odd international visitor to their flight but I can't see too many chosing a fare based on a complimentary lounge entry.........maybe I'm mistaken.

 

[LiamR]

I was thinking the same thing!

On the PP saga, I could never work out the benefit for an airline to jump into bed with PP. Perhaps lure the odd international visitor to their flight but I can't see too many chosing a fare based on a complimentary lounge entry.........maybe I'm mistaken.

You know when using PP to enter a airline lounge, you don't have to be flying on that airline. That what was the main appeal for me, Anytime Access.

 

[Deleted member 29185]

You know when using PP to enter a airline lounge, you don't have to be flying on that airline. That what was the main appeal for me, Anytime Access.

Hi Liam, yes I can certainly see the benefit for the PP member. It's the airline I couldn't really see the benefit for.

 

[Silence]

If your not checking in any luggage then there really is no issue, fly around australia twice for all it matters, just book all the sectors as different tickets. As soon as the plane lands, check in on your phone for the next flight......

 

[connieguy]

I was thinking the same thing!

On the PP saga, I could never work out the benefit for an airline to jump into bed with PP. Perhaps lure the odd international visitor to their flight but I can't see too many chosing a fare based on a complimentary lounge entry.........maybe I'm mistaken.

I assume DJ got paid by PP for every PP card based Lounge entry by an Prestige member. Other PP members paid DJ US$27 for the entry. Why would DJ do this? Maybe they needed to have Lounges with more than just Lounge staff walking around and now they see they no longer need "Rent A Crowd" anymore.

 

[LiamR]

Hi Liam, yes I can certainly see the benefit for the PP member. It's the airline I couldn't really see the benefit for.

Ahh. I see what you mean. Basicley the $ I guess. Nothing else.

It was useful for Virgin when their lounges wern't that full as a way of some cash on the side. Now they are trying to grab a slide of the Business market. It won't be so quiet.