Velocity and Hawaiian Airlines

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Struggling to use your Frequent Flyer Points?

Frequent Flyer Concierge takes the hard work out of finding award availability and redeeming your frequent flyer or credit card points for flights.

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Seems like HA is a case where an agent would work particularly well.
 
Ok just to follow up with the end result
After another long phone call everything seems to be sorted out
Tots cost was $309 AUD and Wendy have fare class L which has been confirmed as being OK for earning points and status.
I was able to just pay the extra with no need to change anything about the flights so the first long phone call I obviously got someone who didn’t know what they were doing. Last person was wonderful and sorted it all out.
Thankyou to everyone here for all your help. It’s much appreciated.
 
The Frequent Flyer Concierge team takes the hard work out of finding reward seat availability. Using their expert knowledge and specialised tools, they'll help you book a great trip that maximises the value for your points.

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