I remember checking in during an outage a few years back, and it was interesting to watch. From what I could ascertain, as a bored bystander in the queue;... thus taking the 'corporate knowledge' of how to revert to manual systems with them out the door, I suspect a lot of those staff who had seen Sabre outages before in the period 2015 to 2018 may not have been on duty last night.
My guess from reading the article is that it would be storage related. They referenced Dell/EMC and EMC is the storage company that Dell acquired back in 2016. It's a subsidiary of Dell Technologies and isnt how you would refer to most of Dell's server products. It's also a technology that could easily cause a several hour outage if something went wrong in either the storage network or in the arrays themselves.apparently some dell server issue
Hrdlicka said that some will die... yesterday that just so happened to be their computer system.
This seems to happen most times delays occur. VA has been getting better given the flight status page says the reason for the delay but I guess it doesn't help when your computers aren't working. At the end of the day, front-line staff can't really pass on info if they've got no idea themselves.Same first-hand reports said zero info passed onto pax via PA as to what was going on. Unacceptable.
I wonder what happened during the administration? Is Sabre a creditor of the previous VA?Meanwhile, VA has renewed the global distribution agreement with Sabre:
Sabre and Virgin Australia renew global distribution agreement as the carrier ramps up domestic Australia operationsSINGAPORE – 21 June 2021 –Sabre Corporation (NASDAQ: SABR), a leading software and technology provider that powers the global travel industry, and Virgin Australia have reaffirmed their long-standing relationship with the renewal of their global distribution agreement. Under the renewed...www.sabre.com
My assumption is that they are paid an upfront annual fee rather.I wonder what happened during the administration? Is Sabre a creditor of the previous VA?
I guess they're both questions we'll never know but given the renewal nows the time for VA to invest a bit more in IT... being able to easily change bookings on a mobile or fly ahead shouldn't require assistance.