CPMaverick
Active Member
- Joined
- Sep 15, 2015
- Posts
- 778
Curious about if this is a problem for others.
I have to book my business travel through a company portal. This is pretty straightforward, and I have been doing it for some time.
With other airlines (Delta, American, Singapore, etc) if I had to make a change, I call the airline (or even do it online). Sometimes there was a problem performing this online, but never a problem when I call. Simple and straightforward. I've had them casually mention that they need to take over tickets from a TA, but usually I don't even hear that.
With VA, they won't touch these tickets. They can't even quote what a change in flight might be. They can't even tell me IF there is a change fee, it even seems that they can't see the fare rules! Not to mention that I can't do anything online, sometimes I can't even pick my seats. Even on the day of travel VA tells me to get lost! At the airport I don't have an issue.
Is this unusual? Is QF any better? It's pretty frustrating to have to go through my company travel agent, who aren't that great (just customer service for the online portal, really). If I could get a quote from VA it wouldn't be so bad, but using them to look at pricing is downright painful. Especially because they are in the USA and only on USA hours. When my TA is out of office and I need to make a last minute change, I basically have to go to the airport.
Just wondering if VA is the main problem here or if I am stuck with this with either domestic AU airline.
I have to book my business travel through a company portal. This is pretty straightforward, and I have been doing it for some time.
With other airlines (Delta, American, Singapore, etc) if I had to make a change, I call the airline (or even do it online). Sometimes there was a problem performing this online, but never a problem when I call. Simple and straightforward. I've had them casually mention that they need to take over tickets from a TA, but usually I don't even hear that.
With VA, they won't touch these tickets. They can't even quote what a change in flight might be. They can't even tell me IF there is a change fee, it even seems that they can't see the fare rules! Not to mention that I can't do anything online, sometimes I can't even pick my seats. Even on the day of travel VA tells me to get lost! At the airport I don't have an issue.
Is this unusual? Is QF any better? It's pretty frustrating to have to go through my company travel agent, who aren't that great (just customer service for the online portal, really). If I could get a quote from VA it wouldn't be so bad, but using them to look at pricing is downright painful. Especially because they are in the USA and only on USA hours. When my TA is out of office and I need to make a last minute change, I basically have to go to the airport.
Just wondering if VA is the main problem here or if I am stuck with this with either domestic AU airline.