VA Broken Website Flex Fare Change Difference

Status
Not open for further replies.

yohy?!

Established Member
Joined
Nov 30, 2009
Messages
4,502
Points
705
Qantas
Silver
Trying to change a Flexi online for MEL-SYD, fare cost is $339 (same as original) but I keep getting a message I need to pay $36 for fare difference!

EDIT seems like $35 of this is a 'hold fee'...

Called VA who said it must be a bug and changed it on the spot for me but really really off-putting to have to call to change when paying such a premium for something that should be easy & free to change.
 
Last edited:

bullerdude

Established Member
Joined
Dec 26, 2011
Messages
1,190
Solutions
1
Points
395
Yep it is definitely broken... The sites generally seems to tell me that i must pay 69 cents for the change, including for lower priced fares!

The call centre does the change no problem.
 

Eggsbenedict

Member
Joined
Nov 28, 2013
Messages
405
Points
5
Had the same changing a flexi, the new flexi was $30 odd dollars cheaper but the system wanted me to pay like $150 fare difference. I had the call centre fix it up but it's annoying and I wonder how many people get caught out
 

yohy?!

Established Member
Joined
Nov 30, 2009
Messages
4,502
Points
705
Qantas
Silver
Le sigh...I was trying to build status but just booked QF for the next 4 weeks instead
 
We've Increased Our Flying to 30 Destinations Across Australia. Book With Us Today. Change Your Flight, Fee-Free and As Often As You Like for Travel up to 30 Apr 22*. Contactless Check-in. Special Safety Protocols. New Cleaning Practices. Online Check-in.

AFF Supporters can remove this and all advertisements

yohy?!

Established Member
Joined
Nov 30, 2009
Messages
4,502
Points
705
Qantas
Silver
.....and still broken - honestly, is this really not a priority to fix a problem that keeps impacting customers buying some of your most profitable class of fares?

I might as well just keep booking savers until they fix it!
 
Status
Not open for further replies.
Top