Urgent advice please - Award flight JNB-FCO

[MEL_Traveller]

Another example of oneworld not being one world. This buck passing when passengers need assistance the most is ridiculous.

Not limited to oneworld though. Any airline would be the same. And try booking through a travel agent. Airlines won't even deal with the passenger direct.

The issue here is not buck passing - it's the ability to get through to the operating airline. IB in this case. They would have informed the passenger in a minute what was happening. I feel for regular non-status QF customers... on hold for over an hour if they need info. I was on hold to BA for two hours after a cancellation!

 

[turtlemichael]

Another example of oneworld not being one world. This buck passing when passengers need assistance the most is ridiculous.

In the end it worked out okay for us but it would have been good to have got some clarity from QF or IB before we flew. . It was my first time on a BA A380 and it was very good. The bed was comfortable though tight on the knees, service very good and food also. I was unnecessarily worried about the 90 minute transfer. We arrived at T5C and departed to Rome from T5B. We were through security in a few minutes (5.30am) and had time for a coffee in the lounge. Probably a better experience than we would have had on Iberia.

 

[drron]

All's well that ends well.