I have question that perhaps can be answered by Red Roo or anyone else who may be in the know.
I have recent traveled with Emirates (on QF coded flights) from Melbourne to Europe a couple of times. I have been travelling with a junior colleague who this year made Platinum for the first time, I have been a Platinum One flyer since the program began. I average 5000 status points every year and my colleague, with the exception of this year, usually gets around 900 points per year.
On both recent occasions my colleague has been upgraded to First at the gate in Dubai on the longer Dubai-Melbourne leg. Why as a Platinum One customer have I been over looked by Emirates for the upgrade and my junior colleague as a 'newly' qualified Platinum flyer been upgraded? Does the Emirates system not recognise Platinum One flyers? Are Platinum One and Platinum flyers treated the same? If so, will Qantas put this right?
I have recent traveled with Emirates (on QF coded flights) from Melbourne to Europe a couple of times. I have been travelling with a junior colleague who this year made Platinum for the first time, I have been a Platinum One flyer since the program began. I average 5000 status points every year and my colleague, with the exception of this year, usually gets around 900 points per year.
On both recent occasions my colleague has been upgraded to First at the gate in Dubai on the longer Dubai-Melbourne leg. Why as a Platinum One customer have I been over looked by Emirates for the upgrade and my junior colleague as a 'newly' qualified Platinum flyer been upgraded? Does the Emirates system not recognise Platinum One flyers? Are Platinum One and Platinum flyers treated the same? If so, will Qantas put this right?