Upgrade offer on car rentals at checkin...

[drivatruk]

Just curious about what peoples understanding is when offered an upgrade for $ when picking up your rental car.

Last week at the Coast i was offered an upgrade to a brand new Merc GLC for $30 per day. My original rental was $221.00 for 4 days including charges.

When i got my invoice my cost was $418.00 So it was $30 per day plus charges.

I was expecting an additional $120 not $198.

First time i used this company and i feel a little exploited.

 

[Denali]

SA and we were offered an "upgrade" from a booked SUV to a Merc of some sort.... for an extra $$ per day. Not much of an "upgrade offer" if I have to pay for it. We declined

 

[Cynicor]

If you weren't told the final amount and didn't sign for it then there was no financial consent. You are able to contest this, though it's probably not worth it.

 

[samh004]

Not much of an "upgrade offer" if I have to pay for it.

I guess we're comparing the equivalent of an op-up (free) to a paid upgrade at the check-in counter.