Unpublished QF WP benefits

[Brisbane Flyer]

Given the discussion on eroding benefits for WP's, I encountered an unpublished benefit tonight:

- Checked in at the Malaysian counter in Chennai
- Asked to see my WP card, presented it to the check in steward who immediately yelled to the baggage handler and his offsider, "Qantas Platinum"...then the action started.

From the my right the offsider appeared with my lounge invite, the unassuming Royal Lounge (not too worry the new Chennai International Terminal opens next week and I was guaranteed the new terminal and lounges will be exceptional).

From the left the baggage handler appeared with the hand luggage tag and applied it to my laptop bag.

The check in steward gave me back my WP card, boarding passes (I'm going MAA-KUL-SIN) and escorted me to immigration.
At immigration he took me around the queue of thousands of people (exaggeration but still the number was in the hundreds as Lufthansa and other European flights were departing before my MH flight) straight to immigration...of course a discrete tip was delivered for the excellent service rendered.

Time to check in and clear immigration, 5 minutes. Thanks QF WP.

I'll be back in July to see just how efficient the new terminal compared to the old terminal.

Cheers
Brisbane Flyer

 

[Simo]

Given the discussion on eroding benefits for WP's, I encountered an unpublished benefit tonight:

- Checked in at the Malaysian counter in Chennai
- Asked to see my WP card, presented it to the check in steward who immediately yelled to the baggage handler and his offsider, "Qantas Platinum"...then the action started.

From the my right the offsider appeared with my lounge invite, the unassuming Royal Lounge (not too worry the new Chennai International Terminal opens next week and I was guaranteed the new terminal and lounges will be exceptional).

From the left the baggage handler appeared with the hand luggage tag and applied it to my laptop bag.

The check in steward gave me back my WP card, boarding passes (I'm going MAA-KUL-SIN) and escorted me to immigration.
At immigration he took me around the queue of thousands of people (exaggeration but still the number was in the hundreds as Lufthansa and other European flights were departing before my MH flight) straight to immigration...of course a discrete tip was delivered for the excellent service rendered.

Time to check in and clear immigration, 5 minutes. Thanks QF WP.

I'll be back in July to see just how efficient the new terminal compared to the old terminal.

Cheers
Brisbane Flyer

Sounds like a CL benefit to me rather than a WP one.

I wonder if other WP's have got that service.

 

[MrJetset]

If that's how they treat their own OWE equivalent it would make sense.

Qantas provides a First host based on COS so it's not unsurprising if others do, as well.

 

[trippin_the_rift]

Hey great service Brisbane Flyer!

I've always wondered how alliances would affect individual airline loyalty, given that other alliance members can essentially gauge a rough idea of how important a passenger is to a particular airline.
It makes sense to spot the Emeralds and schmooze them in ways their home program don't. Smart business!

 

[coolumbla]

As a wp in KL i had to point out my emerald status in the lounge and then ask which way to go for the platinum lounge
(its to the right at check in)

BTW the beer is in the unmarked fridge under the soft drink!!

C

 

[Paddy55]

Given the discussion on eroding benefits for WP's, I encountered an unpublished benefit tonight:

- Checked in at the Malaysian counter in Chennai
- Asked to see my WP card, presented it to the check in steward who immediately yelled to the baggage handler and his offsider, "Qantas Platinum"...then the action started.

From the my right the offsider appeared with my lounge invite, the unassuming Royal Lounge (not too worry the new Chennai International Terminal opens next week and I was guaranteed the new terminal and lounges will be exceptional).

From the left the baggage handler appeared with the hand luggage tag and applied it to my laptop bag.

The check in steward gave me back my WP card, boarding passes (I'm going MAA-KUL-SIN) and escorted me to immigration.
At immigration he took me around the queue of thousands of people (exaggeration but still the number was in the hundreds as Lufthansa and other European flights were departing before my MH flight) straight to immigration...of course a discrete tip was delivered for the excellent service rendered.

Time to check in and clear immigration, 5 minutes. Thanks QF WP.

I'll be back in July to see just how efficient the new terminal compared to the old terminal.

Cheers
Brisbane Flyer

Awesome!
Should be a OneWorld wide benefit! :shock:
Would be especially useful in US even with the AA Priority lines

 

[RooFlyer]

As a wp in KL i had to point out my emerald status in the lounge and then ask which way to go for the platinum lounge
(its to the right at check in)

BTW the beer is in the unmarked fridge under the soft drink!!

C

Now that's advice worth having (both bits).

 

[moa999]

Status is obviously revered in India, but then it does fit with the general culture.

 

[RooFlyer]

I'm just amusing myself imagining the OP's experience happening at check-in at MEL international.

Check in person calls out and rings bell: "Wanker Platinum passenger here!"

In swarm several functionaries ... one serving beverage and biscuits, another taking your hand luggage, another leading you and others to immigration, by passing all concerned there to take you right in front of the immigration officer booth. A QF functionary instructs immigration officer to quickly process the pax.

Onwards to security, where the QF functionary declares "This person is Qantas Wanker Platinum! He/she is therefore admirable and trustworthy! We don't need your x-ray machines - stand aside!"

Through the duty free area, and the lead functionary collects a complimentary shopping basket of expensive perfume and booze for the pax, hands it to the hand luggage-carrying functionary.

On entering the lounge, champage and iced vo-vos are handed on arrival, the reserved table is ready and freshly ironed newspapers are laid out. In the spa, the oil is being heated.


Just another day for a WP at Qantas.

 

[gogo419]

I'm just amusing myself imagining the OP's experience happening at check-in at MEL international.

Check in person calls out and rings bell: "Wanker Platinum passenger here!"

In swarm several functionaries ... one serving beverage and biscuits, another taking your hand luggage, another leading you and others to immigration, by passing all concerned there to take you right in front of the immigration officer booth. A QF functionary instructs immigration officer to quickly process the pax.

Onwards to security, where the QF functionary declares "This person is Qantas Wanker Platinum! He/she is therefore admirable and trustworthy! We don't need your x-ray machines - stand aside!"

Through the duty free area, and the lead functionary collects a complimentary shopping basket of expensive perfume and booze for the pax, hands it to the hand luggage-carrying functionary.

On entering the lounge, champage and iced vo-vos are handed on arrival, the reserved table is ready and freshly ironed newspapers are laid out. In the spa, the oil is being heated.


Just another day for a WP at Qantas.

if I could like this post 100 times I would!!!

 

[GDV 747-24/7]

Sounds like a CL benefit to me rather than a WP one.

I wonder if other WP's have got that service.

I wouldn't extrapolate this level of service and assume that MAS will provide it worldwide. Service in India is always "people heavy" due to the relatively low labour costs. I've been escorted all the way to the lounge in BOM by BA when flying J but it's always hit and miss.

 

[vitagen]

I had really bad service as OWE checking in for MH flight at KL Sentral. He wanted to charge me excess baggage, for 2 pax, 3 KG over, so 1.5kg each. Had fo remind him that OWE has extra baggage anyway.

Also had to tell him to tag baggage as priority.

Lounge people were not very welcoming and got no greeting on the flight.

Your experience is totally opposite to mine on MH.

 

[gogo419]

I had really bad service as OWE checking in for MH flight at KL Sentral. He wanted to charge me excess baggage, for 2 pax, 3 KG over, so 1.5kg each. Had fo remind him that OWE has extra baggage anyway.

Also had to tell him to tag baggage as priority.

Lounge people were not very welcoming and got no greeting on the flight.

Your experience is totally opposite to mine on MH.

vitagen,

When was your flight??

 

[vitagen]

Earlier this month, 2nd April.

CX on the otherhand.

Awesome!

 

[get me outta here]

I was siting in the old 'first' LAX lounge and waiting to board. Whilst waiting for an announcement I noticed that flt had disappeared from the board. I inquired why that may be. I was told that it had departed and that they don't announce flts. I said words to the effect that you have been announcing flights the whole time I've been here. She said we only announce JFK flts. I said, well I didn't know that. So, she called someone saying "emerald" and I was immediately rerouted.

 

[davec]

Flying into / out of Delhi next week with CX - there is no chance I will get that kind of service..... Think the MH guys are all excited about joing OW perhaps....

 

[gberry]

Thank you for this well written snippet. I had a great laugh & it made my day.

I may be in India at Christmas so will look forward to such high levels of service. Shall I mention your name?

gberrypng
QFF Plat

I'm just amusing myself imagining the OP's experience happening at check-in at MEL international.

Check in person calls out and rings bell: "Wanker Platinum passenger here!"

In swarm several functionaries ... one serving beverage and biscuits, another taking your hand luggage, another leading you and others to immigration, by passing all concerned there to take you right in front of the immigration officer booth. A QF functionary instructs immigration officer to quickly process the pax.

Onwards to security, where the QF functionary declares "This person is Qantas Wanker Platinum! He/she is therefore admirable and trustworthy! We don't need your x-ray machines - stand aside!"

Through the duty free area, and the lead functionary collects a complimentary shopping basket of expensive perfume and booze for the pax, hands it to the hand luggage-carrying functionary.

On entering the lounge, champage and iced vo-vos are handed on arrival, the reserved table is ready and freshly ironed newspapers are laid out. In the spa, the oil is being heated.


Just another day for a WP at Qantas.

 

[JohnK]

Both MH and CX do not provide exceptional service to all Qantas Platinums.

There are a few isolated cases of great service mentioned but i would not start to expect these as unpublished benefits.

 

[Brisbane Flyer]

Both MH and CX do not provide exceptional service to all Qantas Platinums.

There are a few isolated cases of great service mentioned but i would not start to expect these as unpublished benefits.

I was so overwhelmed with the over the top service I'm moving my business to CX. Seeing how I'll be going to Chennai every quarter from Brisbane, I will start buying J return tickets MAA-HKG-BNE for less than half the price compared to a ticket originating in Brisbane. Guess that means I'll be stuck in the immigration queue next time

Anyway, Chennai is opening their new international terminal this wk, look forward to seeing how the new one operates...at least their airports invest in something other than car parks (Brisbane)!

 

[aus_flyer]

I'm flying MH F later this year. Will be interesting to try!