Unhappy With Qantas

[codash1099]

Average, in the true meaning of the word. Cheers

More than that. VERY average.

 

[ermen]

LOL........Well that's 8 more than are unhappy with Qantas apparently.

How often you fly them?

 

[busissi]

Awful PR for Qantas but no surprise. Hardly worth the bad feeling and publicity one would think!

 

[blaz]

Awful PR for Qantas but no surprise. Hardly worth the bad feeling and publicity one would think!

No business is immune from this sort of response...I would be surprised if this issue is not resolved satisfactorily by qantas once the story is run past someone with more authority....provided the story is genuine ,...unfortunately some call centre staff don't run these issues past a supervisor and/or start with the standard "rules are rules" and just choose to ignore the circumstances....at the very least a refund minus any genuine costs (unrecoverable) should be offered...after all, they may well sell the seat at a higher price.

 

[Melburnian1]

Case in point, in the Sydney domestic business lounge just now. Had to put aside the first plate because it was chipped, then had to put asides 2 knifes due to chunks of food caked on them. This didn't affect me, I'm not bothered by having to do this, other airlines have the same.

But it is not what I would expect of the best airline ever.

medhead, did you point out to the catering staff that they should throw that plate out? At home, I can live with a chipped plate (except when guests come) but in a commercial setting, no.

 

[ftm]

My understanding of how this works is that "same day" is not a rule by QF, rather it is something you can do with all airlines. We can same day void any new ticket, but it has to be done by midnight as that is when the tickets issued that day 'settle' to IATA BSP.

Once you go past midnight, then it becomes a matter of whether the airline will waive their cancellation fees and give a refund.

Whether "same day" means "same day" or 24hrs is clearly open to varied interpretation from the discussion here!

 

[medhead]

medhead, did you point out to the catering staff that they should throw that plate out? At home, I can live with a chipped plate (except when guests come) but in a commercial setting, no.

I agree about chipped plates in a commercial setting. But I was remiss and failed to tell staff. Mainly because there were none around and a line of people waiting behind me.