UNable to contact travel agent - Skiddoo | Page 2 | Australian Frequent Flyer
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UNable to contact travel agent - Skiddoo

joshep

Newbie
Joined
Jul 8, 2020
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2
I have been waiting over 3mths for a refund of $7,000 from Skiddoo, after hundreds of emails, not answered I finally received one on the 1st April saying "the wait will be 8 to 10 weeks" . They cannot be contacted via the telephone so I have no idea if they are still in business. Where do I go from here ?? I contacted Cathay Pacific and they said it's up to Skiddoo to organise the refund, I will never go through another booking agent again.
 

MikeG

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Mar 20, 2005
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I have been waiting over 3mths for a refund of $7,000 from Skiddoo, after hundreds of emails, not answered I finally received one on the 1st April saying "the wait will be 8 to 10 weeks" . They cannot be contacted via the telephone so I have no idea if they are still in business. Where do I go from here ?? I contacted Cathay Pacific and they said it's up to Skiddoo to organise the refund, I will never go through another booking agent again.
I’m in the same boat. I’ve Lodged a credit card dispute...
 

MikeG

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Mar 20, 2005
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Do they actually still trade ?? Im thinking of going to the ACCC ... such a pain
I lodged a TRAVEL AGENTS ASSOCIATION and ACCC complaints back in March. Nothing!
They seem to have non English speakers (it seems) responding to emails and they have deactivated their phone number. They also seem to have no grasp that withholding the fare and failing to respond to change requests is contrary for consumer law.
 

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