Trouble with Hilton Bookings

[munitalP]

Hi all

I have a number of Hilton bookings coming up the closest being this week in ADL.

Our corp travel agent follows the same profile etc each time they book, yet I'm missing bookings, or worse still, bookings showing in my HH account and when I press on the booking reference, I get an error. I have sent requests through to HH for help, but I might as well be banging my head against a brick wall as to the responses I am getting, such as:

Thank you for contacting the Hilton Internet Contact Center. It is my pleasure to assist you today with your request.

Have you been booking the reservations through a third party? If so, the reservations will not show online. I regret that I am unable to assist with your request, as this reservation was booked through a travel discount website. For further assistance, please contact the customer service department for the website where your reservation was originally confirmed. You may also contact the hotel directly for further assistance.

I specifically told them that wasn't the case (travel discount) and how the bookings are always made.

Also, with the ADL booking this week not showing up, I rang the hotel direct where they cancelled the booking and remade it over the phone, linking my HH number and assuring me the link was in place - I still can't see this booking in my HH account.

Has anyone else had problems, and how did you resolve them? My main concern is for mid October - LAS Hilton where I have a junior suite booked and am wanting / hoping my Gold status will force an upgrade :greed:

munitalP

 

[serfty]

Have you tried looking up your reservation using this link:

Hilton Honors Reservations

 

[munitalP]

Have you tried looking up your reservation using this link:

Hilton Honors Reservations

Yep

Thats when I get the error - from the booking reference hyperlink or worse :shock: the bookings not listed there at all



munitalP

 

[serfty]

I have used the

facility in the past, but this no longer works with Oz 'phone numbers.

However, by clicking that there is the option of "Talk by PC", that may help.

 

[oz_mark]

If you have the confirmation number, can you find the bookings outside of the Hhonors page (i.e. on the www.hilton.com page, My reservations tab)?

 

[munitalP]

If you have the confirmation number, can you find the bookings outside of the Hhonors page (i.e. on the www.hilton.com page, My reservations tab)?

I just tried that and it sent me back to the HH page.. I'll clear my cookies and try again.

 

[Deleted member 29185]

My last stay at Hilton Cairns showed up in my HH account but no points, stays or nights were credited. I emailed HH and got no reply at all. I then spoke to H-CNS who worked their magic and presto, points, bonuses, stays and nights were credited within a day or so.

 

[Mollycram]

Have you been booking the reservations through a third party? If so, the reservations will not show online. I regret that I am unable to assist with your request, as this reservation was booked through a travel discount website.

Has anyone else had problems, and how did you resolve them? My main concern is for mid October - LAS Hilton where I have a junior suite booked and am wanting / hoping my Gold status will force an upgrade :greed:

munitalP

I can actually see a reservation that i made via a third party website in my account so the advice they gave you is not necessarily true. I have however in the past just rung the hotel directly to make sure that the reservation had my HHonours number in it. I have also received points for bookings via third party sites....so looks like anything goes.