Transferring from SPG account

[MrForgetful]

Hi all,

I've previously transferred miles from my SPG account into my Krisflyer and it's only taken a few days to complete.

I transferred another 25000 over on the 17th and still not received them. Is this normal? I have a heap expiring end of this month and wanted to book a pair of J awards LAX-BNE... running out of time!

I called Krisflyer helpdesk and they can't see anything and said to wait another 2 days then call back to 'see what they can do'.

I'm worried I'm going to waste my points if I can't get them in time...

 

[burmans]

Hi all,

I've previously transferred miles from my SPG account into my Krisflyer and it's only taken a few days to complete.

I transferred another 25000 over on the 17th and still not received them. Is this normal? I have a heap expiring end of this month and wanted to book a pair of J awards LAX-BNE... running out of time!

I called Krisflyer helpdesk and they can't see anything and said to wait another 2 days then call back to 'see what they can do'.

I'm worried I'm going to waste my points if I can't get them in time...

SPG are the ones doing the transfer, why not call them?

 

[MrForgetful]

Good point... I've tried communicating with SPG before, so not looking forward to talking to them!

 

[MrForgetful]

Alright... well apparently it takes up to 30 days for a transfer to happen. Even though the last two times I did it, it only took a few days.

They can't rush the transfer as I'm not a US resident, transferring to a US airline.

So angry right now!

 

[MrForgetful]

Sorry for the spam... Crisis (slightly) averted.

Krisflyer help desk suggested I book one ticket LAX-BNE now, use up the expiring miles, then book my wife's ticket when the SPG points arrive. Obviously, there's a chance that availability isn't the same from when I book the first ticket. But she said that we can change the date of the ticket at no cost? I didn't think you could do that with award savers, but I guess we learn something everyday!