Tiger experiences

Status
Not open for further replies.

openseat

Established Member
Joined
Jun 1, 2006
Posts
1,020
I have recently taken (endured?) two Tiger flights. One CBR-MEL and the other ADL-MEL. Both because they were the best fare on the day, which is our policy at work Both were $33.95 (including the 'convenience fee' for using a credit card and one flight I paid for the $8 seat selector fee).

On the CBR-MEL flight it was barely half full, which meant something approaching comfortable, apart from the appalling leg room, because I had a row to myself. I was very disconcerted by the safety briefing since the FA read it out so fast and with such a heavy Singaporean accent that I found it very difficult to understand. The other strange announcement was about removing things from the aircraft was criminal and that the company would prosecute any offenders. I can understand that, but to mention it sounds like every passenger was somehow suspicious. It was the first time I have ever heard such an announcement. I was also disconcerted by the conversation in the rear galley by the FAs (I was in row 29) who are obviously unhappy with the hours and conditions they work.

On the ADL-MEL flight, the safety briefing descended into farce as the FA reading out the briefing was giggling because the fellow FA doing the demonstration was over-emphasising with arm movements. While I don't mind a little humour, there are inappropriate times and I think that the safety briefing is an inappropriate time for humour. The attempt at humour was also a bit off putting because of its 'queeny' nature.
The FA doing the demonstration had earlier asked me to move seats so that a friend of his could have my aisle seat (2C). I said no - as I had paid and selected the seat. He basically tried to pull rank on me, so I got the cabin supervisor and showed him my booking which he admitted trumped the other FA's bullying attempts to move me. Needless to say I got lots of nasty looks from the other FA.\

Anyway, I'm not happy to fly Tiger and my boss had a bad experience, so Tiger has now been ruled out, though I have four remaining sectors on this airline.
 
The other strange announcement was about removing things from the aircraft was criminal and that the company would prosecute any offenders. I can understand that, but to mention it sounds like every passenger was somehow suspicious.
I think, when they first started, they lost a lot of seat back safety cards - collected as "souvenirs" by many of their first time flyers. You may have also noted that they ask for the safety card to be brought forward in the pocket before arrival, so they can make sure it hasn't been nicked.


The attempt at humour was also a bit off putting because of its 'queeny' nature.
Different people have different senses of humour, makes the world go round. But I must agree that I prefer the pre-recorded variety of safety announcement, with no opportunity for staff variability.


Needless to say I got lots of nasty looks from the other FA.
Good on you for standing your ground. I find that Tiger has set very low customer service expectations for its staff.
 
Last edited:
Someone during the flight actually ask FAs what a passenger can actually steal, the answer is the life jacket, because of its "advanced feature" such as inflatable, whistle and lights it is quite expensive compared with traditional life jackets, and pax steal it for their boats etc...

As for bad cabin staff really depends on your luck, I have seen one of the Tiger staff actually taken time for a one to one safety demostration for a older pax, which I have never seen before.

Qantas does not always means good service, during my recent SYD=>MEL flights none of the flights were on time and once when I was seating in one of the exit rows facing the FA's seats I swear he stood on my foot during my sleep on approach because my foot was too far forward !! ;)

But then again I would imagine if a crew is really hate his/her job, because of low pay, long hours, no chance for promotions etc... and if he/she is leaving the job it is not un-reasonable to see such a service level.

If you really hate (I would) your treatment from that cabin crew who has asked you to move seats, I would take a note of their name, and even better a picture !

Not to mention an hour of flight on the A320 costs about $10/seat for fuel assume the flight is full,
the finance cost for a A320 assume 8% and 12hr/day on air , 100% load is about $10/seat/hour ,
so for your flights they are definitely not making any money.....
 
Last edited:
You might also notice, and already commenced, the training of new cabin crews. The majority of flights up till 14th of December will contain 6 Cabin Crew members, 2 will be in training for 5th A320 coming online shortly. So there might be a few awkward moments here and there...

Also, Jetstar also do say they will prosecute anyone person stealing aircraft property, so nothing new here.

According to Sunstar320's first thread s/he is 18 years old and "going on worldwide adventures next year (Basically a enormous holiday celebrating the end of 13years of School!!!:))"
Ahh, your all stalkers!, na, only joking. My source is accurate though...just wait and see.
 
My brother did the PER-MEL-PER redeyes and his comment was "like a third world country, I'd rather be on the deck of the Titanic". Sounded pretty grim...
 
We did the MEL=>PER=>MEL red eye flight a while ago as well, luckily our flight was a free compensated flight for the cancelled MEL=>NTL=>MEL flights, so for about $130 total we have return for PER for two.

Also I was able to secure the first row for free, so a little bit more leg room there, however as for the experience there is no different from any other red eye flight, they did turn off the lights and let everybody sleep after the first service run....

However their ticket price is not always the cheapest, partly because Jet* is also quite competive now, they do not have the convenience fee and have free seat selections.

SunStar, no one can see your reply, I think you replied to the wrong thread...
 
The other strange announcement was about removing things from the aircraft was criminal and that the company would prosecute any offenders. I can understand that, but to mention it sounds like every passenger was somehow suspicious. It was the first time I have ever heard such an announcement.
From my experience the SE Asian mentality when something questionable occurs is that you are guilty and you need to prove your innonence. Warning about it though is a little peculiar....
 
Elevate your business spending to first-class rewards! Sign up today with code AFF10 and process over $10,000 in business expenses within your first 30 days to unlock 10,000 Bonus PayRewards Points.
Join 30,000+ savvy business owners who:

✅ Pay suppliers who don’t accept Amex
✅ Max out credit card rewards—even on government payments
✅ Earn & transfer PayRewards Points to 10+ airline & hotel partners

Start earning today!
- Pay suppliers who don’t take Amex
- Max out credit card rewards—even on government payments
- Earn & Transfer PayRewards Points to 8+ top airline & hotel partners

AFF Supporters can remove this and all advertisements

I'm 6'2 and all my Tiger trips have been OK, except the early morning ones leaving Melbourne, that tend to get delayed dues to cabin crew shortages.
I'm cross that they are are not open and honest about delays, and in not announcing them promptly.

I think they are good, because most legs are never full. I try to give them business, as they are hurting Virgin too (Who price football finals higher than Qantas).

Compared with a Greyhound bus, they have won new business. I'd fly more with them, except their prices often go down, significantly nearer the departure date, pi**sing off early bookers who plan far, far ahead.
Given all greyhounds were 100% full on Melb Cup day, and they had spare seats, I'd say they are still forgoing large slabs trade.

I think that if they adopted a one US airlines tactics of flying pax on earlier flights if there are seats, that would help them,
 
Status
Not open for further replies.

Become an AFF member!

Join Australian Frequent Flyer (AFF) for free and unlock insider tips, exclusive deals, and global meetups with 65,000+ frequent flyers.

AFF members can also access our Frequent Flyer Training courses, and upgrade to Fast-track your way to expert traveller status and unlock even more exclusive discounts!

AFF forum abbreviations

Wondering about Y, J or any of the other abbreviations used on our forum?

Check out our guide to common AFF acronyms & abbreviations.
Back
Top