Things Virgin Australia Does & Doesn’t Do Well

[AFF Editor]

Canonical URL

https://www.australianfrequentflyer.com.au/things-virgin-australia-does-well/

Following on from my series of articles earlier this year on things Qantas does & doesn't do well, I've done the same for Virgin Australia:

What Virgin Australia Does & Doesn't Do Well

In this opinion piece, I share my thoughts on 11 things Virgin Australia is great at... as well as 8 things the airline could do better.

www.australianfrequentflyer.com.au

Do you agree with the points in this opinion piece? Do you think something is missing? Let us know what you think in this thread!

 

[ben95]

I’d disagree with Virgin does priority boarding well. The enforcement is just inconsistent.

Too many times I’ve seen silver mobile boarding pass in the priority lane and the staff do not raise an eyebrow even though clearly there’s still a long queue of priority passenger behind.

I would much rather prefer Qantas’ over engineered system where the computer automatically turns away people not eligible for priority boarding. If one travel enough to get silver one likely know the rules of priority boarding, so he/she deserve the walk of shame trying to sneak through

 

[moa999]

I think a number of those points are ageing along with Virgins crew. It's no longer the young fun airline it once was.

Agree on priority boarding, particularly at some airports like SYD and I think it's primarily due to the smart gate design that effectively cages the seats and priority lane and leaves the outside for the priority queue.

 

[power71]

You haven't mentioned the frequent flyer earn rate. Confusing and the rolling year gets people unstuck.

Then there's the poor offering on operated flights by Link airways and Alliance airlines. Aircraft where you have an ash tray in the arm rest still.

Then there's no free wifi unlike Qantas