"The Surge" or... "People Are Crazy"

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Scott K

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Prior to a recent flight I witness something happening before boarding that I've never seen before

I had a flight across the Tasman Sea to Middle Earth New Zealand. It was an 11:15pm flight departing from Melbourne, and it looked like it was going to be a pretty full flight loaded with tired kiwis and others. At check-in the fatigued woman behind the counter told the Ms and I, that I had an on the isle of the A330, while she was going to have the window. After passing through Immigration we looked at our boarding passes and saw this to be true, but we were going to be 3 rows away from each other. This was annoying as the two Americans that were in the queue behind us were seated together in a seat that would eventually be behind me. Their waffling tested the strength of my noise-cancelling headphones the entire flight.

Mmmmm now I want to cook waffles.

The Ms reassured me this would be fine, but it wasn't. She got seated next to a backpacker that hadn't washed in a few days and smelled like a festering fish, while I got a cranky Hong Konger that by the end of the flight I had an urge to beat with Qantas's on-board entertainment iPad. I didn't though. So don't worry the marshal didn't shoot me.

Before we got onto the plane however, we sat down in seating near our gate:- 11 in MEL T2. The flight was delayed slightly, so the wait was marginally longer than everyone's patience - which sadly seems to extend no greater than 5 minutes. I was in no rush and didn't care too much about being late personally, so I just flicked up a book on my phone, and occasionally glanced at the goings-on around me.

Around the expected boarding time something weird happened. I watched a small group of people move towards the gate, even though the sash was still across it. They stood there for a few minutes and a few other people got up and lined up behind them. The group by the gate started to look around the room and became quite noisy, which grabbed everyone else's attention. You could hear most of the passenger around the room shuffling their plastic bags and other bits in preparation for boarding in that moment of excitement when you can tell everyone knows something is about to happen. Nothing unusual at this point, as it is pretty normal to see impatient plane-stormers with excessive carry-on eager to shove their garbage luggage into over-head lockers first rush to the queue.

I'm guessing some of these guys didn't pay attention to the delay announcement, or something to that effect, as the slowly growing group started to became impatient. Some of passengers that had jumped in line behind the group broke off and walked back across the room. As they did the noisy initial group watched them and then noticed they were heading in the direction of a lift located at the opposite end of the waiting area.

The group bolted in a colourful array of wobbly suitcases and plastic bags, breathlessly exasperated that someone had found a route to Gate 11 ahead of them. The whole spectacle was amusing. They staked out a spot ahead of the break-away group that they had ran to get ahead of, then started punching at the lift control panel. But the other group weren't going there, rather they moved to the near-by bar. This seemed illogical for people that had been eager to get onto the plane moments before.

But this wasn't the end of it. Others joined the group at the lift. Soon parents with tired children snatched their half asleep kids up from their seats and made a rush towards the lift. I watched people that had taken up in pole position in the seats next to the gate-sash go into a panic, and then lurch with speed across the room. Within minutes 80% of the passengers for the flight had shuffled into a newly formed queue waiting access to the lift. I wasn't even sure if the lift went to gate 11 or the lounges upstairs.

By now I had put my book away just to watch with amusement at the frantic line of travellers that had poised in-front of the lift. They were going no where, and were grumbling impatiently about the line not moving. A Qantas staffer cheerfully bolted from behind a desk near-by and ran to sort out the 100+ people surge, moving along the line to assure people that the plane was not yet boarding and would be at the usual gate. A few argued the point a little - seemingly unconvinced that this wasn't the queue for the gate, but slowly the surge broke off. Some even requested the staffer that they be allowed through the gate early - disappointed they were now possibly going to lose their place in the non-queue.

It took longer for the room to get back to rest after the surge to the lift than it took to make the queue, and as everyone grumbled they failed to notice the opening of the actual gate. When they finally twigged, most of the room moved quickly towards the gate. the Ms and I continued to stay seated just waited until much of the queue were down the travellator before heading their ourselves. I probably would have waited longer if had known we had a date with Fish-man and Grumpy HK.
 
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On my occasional travels around Australia I have noticed that in MEL people love to queue well before boarding.They take it to ridiculous lengths with sometimes taking their place at the back of the premium line when it is 3 times as long as the plebs line.SYD is not far behind but a much more relaxed attitude in BNE-sometimes boarding starts and no one has lined up.:eek:
 
On my occasional travels around Australia I have noticed that in MEL people love to queue well before boarding.They take it to ridiculous lengths with sometimes taking their place at the back of the premium line when it is 3 times as long as the plebs line.SYD is not far behind but a much more relaxed attitude in BNE-sometimes boarding starts and no one has lined up.:eek:
Yes and I am guilty .........of standing in the PLEB line instead of walking up the premium ......with knifes in my back
 
Gates 11 (& 9 for that matter) board from the lower level.
I watched a small group of people move towards the gate, even though the sash was still across it.
I suspect these were from the First lounge and likely been advised up there that boarding had commenced; although that does not explain when they did not use the lift from the upper level straight to the gate level.

Those in the J lounge are already at the gate level.
 
Gates 11 (& 9 for that matter) board from the lower level.
I suspect these were from the First lounge and likely been advised up there that boarding had commenced; although that does not explain when they did not use the lift from the upper level straight to the gate level.

Those in the J lounge are already at the gate level.
That's a fair guess. their behaviour didn't line up with people travelling first though so I'm a little uncertain.
 
On my occasional travels around Australia I have noticed that in MEL people love to queue well before boarding.They take it to ridiculous lengths with sometimes taking their place at the back of the premium line when it is 3 times as long as the plebs line.SYD is not far behind but a much more relaxed attitude in BNE-sometimes boarding starts and no one has lined up.:eek:
Oh I have seen some absolute corkers of PAX rushes at Brisbane. Especially in the LCC terminals. They may be relaxed about queuing, but upon opening the gate I have to say I've seen a few occasions where I've been glad security screen out weapons.
 
Oh I have seen some absolute corkers of PAX rushes at Brisbane. Especially in the LCC terminals. They may be relaxed about queuing, but upon opening the gate I have to say I've seen a few occasions where I've been glad security screen out weapons.
But I go nowhere near any LCC gate at BNE.:D
 
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That's a fair guess. their behaviour didn't line up with people travelling first though so I'm a little uncertain.
There's no "First Class" on QF151, so the PAX were likely mere WP/WP1/CL/Emerald and their guests ...
 
There's no "First Class" on QF151, so the PAX were likely mere WP/WP1/CL/Emerald and their guests ...
That makes a lot of sense. And they weren’t doing anything I hadn’t seen before. However the whole plane load following them across the room was spectacular to watch.
 
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Might have a problem getting boarding complete on time.
You go first.No I insist after you.
 
I suppose the advantage of having status is you board relatively early in the scheme of things
Which means you are likely to have your carry on near you on-board.
I do go the gate early but don't bother queuing too often
 
Too right. I haven't used an LCC for a few years now and I feel that the slight additional cost is a great investment on keeping my sanity.
I've learnt to love JQ in my old age. When Qantas wants $190 for a 1 hour flight it is time to start looking around.

P.S. Bangkok Airways HKT-BKK for 3 people at today's low exchange rate is ~AUD189.
 
I dont get why WP need to line up in the first place. You get to board anytime via the priority queue?
 
I dont get why WP need to line up in the first place. You get to board anytime via the priority queue?
I have rarely seen a functioning priority queue hence head for the normal queue. Plus I don't want those knifes in my back.
 
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