The Qantas "experience" in CGK

[Aussie_flyer]

the lounge would not be used to seeing transit pax on Qantas services with other airlines boarding pass stock. I would assume that Qantas would issue a separate lounge pass at the check-in stage at CGK which is probably why there was some confusion with the lounge access.

 

[Flying mermaid]

Wasn't exactly trying to "pin" it on Qantas as such, just making a point that the concept of pushing everyone off onto partner airlines and expecting a seamless experience isn't always how it works! My parents chose to route that way as they have always been loyal QF customers. These days I think it's just easier to connect with a carrier that offers genuine seamless transfers. It is a big shame.

I can sympathise - it is hard to break old loyalties. I have been finding that myself recently. I have stuck with Qantas and done some inconvenient routings in order to fly on their metal. However I think we need to realise that Qantas is not Australia's carrier any more - it is a listed company and subject to business decisions and that means internationally you need to look at other options. Haven't quite done it myself yet, but have given myself a vigorous lecture on choosing carriers other than Qantas in the future! (Been flying Qantas/BA as much as possible for the last 40 years, so hard to break the habit).

 

[N860CR]

Good points as always.

The routing was selected that way mainly on price but also as they had fairly significant amounts of baggage which was fine for a status pax in J, however would not have worked with the connection on Jetstar Asia. That, in many ways, is the basis of the problem. Every other carrier can offer J options the whole way to many SE Asian ports, however QF unceremoniously dumps it's pax onto 3K where it matters with little onwards support.