In my experience The Philipinos are useless. It's as if they're reading a script and not using any common sense. Or they don't have any
Eg when I couldn't log in to my system I called up and asked them to verify something .
They replied 3 times, to log in and to check it myself. Despite me saying that I couldn't log in
When I get an aussie rep. I've found they are very good.
I had a problem that lasted 3 weeks and about 6 phone calls previously That got nowhere. I called an Aussie guy and it was fixed in ten minutes with full apologies and 20k bonus points
Sent a recommendation of promotion of that staff member to head office.
Hope he got it
Back to. Topic but I did use my travel credit over the phone once
I was told by Philipoino staff that I could book the same hotel a few days apart with the one travel credit. So. I called and this was not true. However I ended up booking consecutive days over the phone
I. Don't know what to believe now
Eg when I couldn't log in to my system I called up and asked them to verify something .
They replied 3 times, to log in and to check it myself. Despite me saying that I couldn't log in
When I get an aussie rep. I've found they are very good.
I had a problem that lasted 3 weeks and about 6 phone calls previously That got nowhere. I called an Aussie guy and it was fixed in ten minutes with full apologies and 20k bonus points
Sent a recommendation of promotion of that staff member to head office.
Hope he got it
Back to. Topic but I did use my travel credit over the phone once
I was told by Philipoino staff that I could book the same hotel a few days apart with the one travel credit. So. I called and this was not true. However I ended up booking consecutive days over the phone
I. Don't know what to believe now