The definitive thread on Qantas IT gripes

[ChrisMars]

Yea Qantas bashing is fun, but here it s not their fault.
I once had a late BA A380 that would make miss my BA connection. On one hand, the crew lectured me, I didnt leave enough time (mind you the mct was respected), on the other hand they let us take some J seats for landing, shortening disambarking.

 

[RooFlyer]

I think Eslake was mainly having a rant at airlines in general, after a string of bad experiences, starting with multiple gate-changes at HKG. If Virgin had been the final carrier, I expect they would have been under the hammer.

Who hasn't thought, at some time (or more):

“Airlines repeatedly fail to deliver what customers like me pay them to deliver, offer BS excuses (if they give any reason at all) for failing to deliver, and expect us to be mollified by repeated expressions of “thanks for our patience” as if that were in inexhaustible supply. I am just so sick of it!,” Eslake posted.

and

“It just staggers me how they all expect you to just “suck it up”. And if you try to take it up with their “customer relations” teams, you get the sort of formulaic BS responses (“we sincerely regret ... “, “we understand” - but we’re not going to do anything) that I used to have to write as a very junior Treasury officer in the late 1970s to people who were naive enough to think that when they wrote to the Treasurer he gave their correspondence his personal attention.”

 

[Daver6]

I think Eslake was mainly having a rant at airlines in general, after a string of bad experiences, starting with multiple gate-changes at HKG. If Virgin had been the final carrier, I expect they would have been under the hammer.

Who hasn't thought, at some time (or more):

“Airlines repeatedly fail to deliver what customers like me pay them to deliver, offer BS excuses (if they give any reason at all) for failing to deliver, and expect us to be mollified by repeated expressions of “thanks for our patience” as if that were in inexhaustible supply. I am just so sick of it!,” Eslake posted.

and

“It just staggers me how they all expect you to just “suck it up”. And if you try to take it up with their “customer relations” teams, you get the sort of formulaic BS responses (“we sincerely regret ... “, “we understand” - but we’re not going to do anything) that I used to have to write as a very junior Treasury officer in the late 1970s to people who were naive enough to think that when they wrote to the Treasurer he gave their correspondence his personal attention.”

It's like the old excuse when a flight is delayed. The reason give is always "due to the late inbound arrival of the aircraft". That's an excuse and not the underlying cause of the problem.

I don't think it would fly if I told me boss I hadn't completed something "due to the late arrival of myself to work..."

 

[tdimdad]

Google Wallet is now supported. Funnily enough, I got notifications about delays from Google earlier than from QF.

 

[RichardMEL]

Google wallet has been supported for quite some time - at least via the Android version of the app.

 

[tdimdad]

Google wallet has been supported for quite some time - at least via the Android version of the app.

Hmmmm, sounds like I should fly them more often, then, to notice the subtle improvements.

 

[tdimdad]

Since early this morning on Android. The Play Store doesn't have an app update available, either, so just be a backend issue overall of the front end being outdated.

 

[encryptededdy]

Not sure if this is an IT issue or an intentional limitation, but it's currently 12pm and I have two flights coming up - one domestic at 5pm, connecting to an international flight tomorrow at 9am. Same PNR.

Using Online Check-In and entering the PNR, it only shows me the the domestic flight. No mention of the international flight whatsoever. I wonder if I have to wait for the domestic flight to be flown before I can check in the international flight?

 

[therudies86]

Thanks, after restarting my phone to no avail I deleted and and reinstalled the app and it's working now.

I've had the same issues. Updating the app didn't fix it. Deleting the app and reinstalling did work. Thanks for the tip @eminere

 

[Lynda2475]

My new FF year started 1-Aug and I received congrats email for retaining WP and offered one of the new bag tags. But in poor design or sneaky bit of code if you opt for the bag tag, then it automatically opts you in to only having a digital membership card (no way to say no I want a physical card.)

Whilst Im fine with digital card for QF flights, I've always found having the physical card useful if there is a glitch with boarding passes on partner airlines not showing correct lounge access. For what ever reason on my OWA last year my WP status wasnt reflected on BA or AY boarding pass and having the card helped remedy getting into first lounger rather than just the regular lounge.

 

[SYD]

My new FF year started 1-Aug and I received congrats email for retaining WP and offered one of the new bag tags. But in poor design or sneaky bit of code if you opt for the bag tag, then it automatically opts you in to only having a digital membership card (no way to say no I want a physical card.)

I’m not sure you would have been offered the choice for a physical card. The “Request card” feature has also been disabled for ages.

Whilst Im fine with digital card for QF flights, I've always found having the physical card useful if there is a glitch with boarding passes on partner airlines not showing correct lounge access. For what ever reason on my OWA last year my WP status wasnt reflected on BA or AY boarding pass and having the card helped remedy getting into first lounger rather than just the regular lounge.

If you have a 6 digit QFF number, enter the leading zero on partner bookings. I always do that and have never had an issue.

 

[Lynda2475]

I’m not sure you would have been offered the choice for a physical card. The “Request card” feature has also been disabled for ages.

Last year a new WP card just arrived, there must still be a way to request one, might call up when I have some free time.

If you have a 6 digit QFF number, enter the leading zero on partner bookings. I always do that and have never had an issue.

These werent partner bookings (the direct partner cash bookings had no issue), it was a J OWA booked through Qantas which included AA, BA and AY flights. For whatever reason my WP reflected on the QF and AA flights, but no status even though my QFF# was on the AY and BA tickets (i checked their sites because they allowed me to select seats and do OLCI). Showing my card enabled the lounge dragons to relink and re-issue correct boarding passes.

Also useful if ones phone dies, so I want a physical card.

 

[flyingfan]

LTG now showing again on digital card. (IT fix must have been effectively rebudgeted from AJ's bonus )

 

[RichardMEL]

LTG now showing again on digital card. (IT fix must have been effectively rebudgeted from AJ's bonus )

Dang it. Not for me

 

[SYD]

Dang it. Not for me

Nor me…

 

[ausfox]

Not showing anywhere on the app for me.

 

[JohnM]

Showing under 'My QFF' but not under 'Card' for me.

 

[SYD]

Voila! I swiped the app away and restarted.

 

[SYD]

Showing under 'My QFF' but not under 'Card' for me.

Oh, just noticed that also. That’s actually a new feature of the app.

 

[RichardMEL]

FWIW, My LTG has now returned to the digital card (android).

Weird how it seems to have been a bit staggered