They know your significant birthday is coming up...and your eyes must be going. It actually said "Geriatric error"
Have been trying to search most of the day on the wife's WP account and have had the same. That said, she did have a very significant birthday a week ago so perhaps that's the problem!They know your significant birthday is coming up...and your eyes must be going. It actually said "Geriatric error"
Well, I'm not surprised seeing that they addressed the email to one of my sons, complete with his FF number (although the reply was sent to my email address) . WTF!
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So who is going to make the claim for 50,000 points as compo for breach of privacy - you or the son?
And if your son wasn't on the flight - what's the problem? QF are completely correct in rejecting the claim and gave the correct reason.
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Not IT issue though, that's a human problem.My FF number is 59xx_X.
My son's just happens to be 59Xxx_X.
That may be a reason why it happened, but certainly no excuse when the names don't match, he hasn't even flown this year and I sent copies of the itinerary.
Hopeless, just hopeless...
Not IT issue though, that's a human problem.
In my experience running a Manila call centre the low level staff will look only so far and then reject at the first mismatch. They do not think, "Why would Mr JohnM go to all this trouble of posting this BP and Itin when clearly his son didn't travel." Circular logic and you simply cannot deal with it.Completely lacking in any care and common sense.