The customer hits back!

[MAX_1]

Dave spent over 9 months trying to get United to pay for damages caused by baggage handlers to his custom Taylor Guitar. During his final exchange with the United Customer Relations Manager, he stated that he was left with no choice other than to create a music video for YouTube exposing their lack of cooperation. The Manager responded: "Good luck with that one, pal!"

So he posted a retaliatory video on YouTube. The video has since received over 6 million hits. United Airlines contacted the musician and attempted settlement in exchange for pulling the video. Naturally his response was: "Good luck with that one, pal!"

Taylor Guitars sent the musician 2 new custom guitars in appreciation for the product recognition from the video that has led to a sharp increase in orders.

http://www.youtube.com/watch_popup?v=5YGc4zOqozo

Enjoy!

 

[markis10]

You mean United breaks guitars from 2009

http://www.australianfrequentflyer.com.au/community/travel-news/united-breaks-guitars-18518.html

 

[here2go]

If you are interested in tech, social media, and how cough United is, Ray Wang (@RWang0) is worth following on Twitter. Check out this article of his: Best Practices: From First To Worst – Continental In A Post United World, Lessons In Next Gen Customer Experience « A Software Insider's Point of View.

If you are in the SAP Industry, he will be presenting at the SAP Australian User Group Summit in Melbourne. SAUG - Calendar

 

[here2go]

Another classic Ray Wang tweet re United. Remembering Ray Wang has been rated as one of the top five tech tweeters around the world, and helps senior execs negotiate IT contracts, the purchasing department would be watching. United Breaks guitars, and gives former Continental customers proverbial giardiasis.

The old #continental standard was first bag out by 11 last by 22. @united your #SFO ground ops suck #fail #custserv #ClarabridgeOriginal Tweet: Twitter / rwang0: The old #continental standard ...

 

[AVC]

You mean United breaks guitars from 2009

For those of us that weren't around in 2009 (on AFF that is),

that's gold!!