The Best (And Worst) Airlines of 2013 published in The Wall Street Journal

[whiteshark]

Published online article available at:

The Best (And Worst) Airlines of 2013 - The Middle Seat Terminal - WSJ


"Worst among big airlines? United Airlines and American Airlines, again.
Those two have occupied the bottom rungs of the industry ladder for past
three years"

The message continues to be DONT fly United

 

[RooFlyer]

Thanks for the link. It is of course the best and worst AMERICAN/USA Airlines

Having flown United F TPAC last year (fortunately a freebie), I'd never fly with them again, if I could possibly help it.

 

[mozerz]

Although Delta's reward program is a joke (broken calendar, hard to book seats at low level, etc). The service is actually pretty good. What a shame.