This is a great outcome. I had a good experience recently where I was able to change to a direct BNE-DXB following an equipment change that saw us lose the A380 on our BKK-DXB sector of a SYD-BKK-DXB. We'd specifically booked our flights to get the A380, so I was impressed that the woman who helped me was willing to re-accommodate. A few less SCs, but don't need them and can now leave for the airport at 6pm instead of 1pm.
On a less positive note, dropped my parents off at BNE for a BNE-MEL domestic flight that was connecting to QF9 a few weeks ago. They had a 1:30 connection time, which was valid/legal, but we were early at BNE so I asked if they could go on the earlier flight to MEL. The woman on premium check-in could not have been less helpful, simply stating that they did not have a flexible ticket. I didn't push the issue, but I did feel like pointing out that if the BNE-MEL flight they were on was delayed/cancelled (it was the last flight of the day), it was going to cost Qantas a lot more money to rebook them then moving them to an earlier flight on a non-flexible ticket!
Such a shame that Qantas still has a few staff with the "can't be bothered" attitude as it really lets down those who go above and beyond.
On a less positive note, dropped my parents off at BNE for a BNE-MEL domestic flight that was connecting to QF9 a few weeks ago. They had a 1:30 connection time, which was valid/legal, but we were early at BNE so I asked if they could go on the earlier flight to MEL. The woman on premium check-in could not have been less helpful, simply stating that they did not have a flexible ticket. I didn't push the issue, but I did feel like pointing out that if the BNE-MEL flight they were on was delayed/cancelled (it was the last flight of the day), it was going to cost Qantas a lot more money to rebook them then moving them to an earlier flight on a non-flexible ticket!
Such a shame that Qantas still has a few staff with the "can't be bothered" attitude as it really lets down those who go above and beyond.