Thanks for your xx Years with us

[TonyHancock]

I have had cause to ring Amex three times in the last couple of days, and have become a little jaded at the constant thanks for your xx years of loyalty. What is that all about then?

I do understand the personal touch and valuing the customer but it all sounds so fake.

That said Amex does a half decent job with charge backs and account queries for me so I can't complain about anything else.

 

[drron]

I don't get that.But TPKT Tony Hancock is a man WKWHI.

 

[pauly7]

I’ve being getting it for a while, must be when you tick over a certain number of loyalty years with them.... I’ve had an Amex from a very young age thanks to a uni association. Would prefer bonus points on my birthday though!

But I think the loyalty years gives you discount on redeeming toasters in their online points store....?? Well it used to.

 

[zig]

I've received that spiel for years, and it sounds incredibly insincere to me. Particularly this year, when followed up with a knock back on any retention offers

 

[greenfrog86]

I’ve started getting it more too, but have just ticked over ten years with them so that might explain it. I don’t care for it much unless it brings actual benefits.
For example, i ordered a new metal platinum card and she said that since i was a loyal member of ten years blah blah she would express post it. Pretty sure everyone got their express posted by DHL but if that wasn’t the case then i would feel a little special at least.

 

[craven morehead]

Purely designed as a dis-arming technique and most definitely insincere and shallow.