Thank you LAN

Status
Not open for further replies.

Scarlett

Established Member
Joined
Jun 27, 2011
Posts
1,682
Qantas
LT Gold
Virgin
Platinum
I'd booked the family on LAN801 (AKL-SYD) to come home from Easter in NZ, having found some pretty competitively priced tickets in whY. So we arrive at AKL at the very pre-dawn check-in time and after a short wait, the helpful chap in the OW business check-in line looks at my passport and then goes over to another desk to consult a piece of paper. Hmm I think, I wonder if this is good or bad news coming... I'd checked the inbound flight from SCL and it was only slightly delayed, so hopefully there weren't any issues with that.

Anyway, he comes back over and announces that due to the flight being oversold, we (self, mrs, nearly 3yr old) had been moved over to flight NZ101 which was due to depart an hour later (0700) than the booked LA flight (0600). But the sweetner was that we'd all been given J tickets. Thank you very much says I and we decamp over to the NZ premium check-in area!

I can report that the NZ 767-300 black leather seats in J were most comfortable, even if they weren't full recliners and that our 2-year old received plenty of dirty/annoyed/jealous looks by other boarding pax as he sat up the front waiting for departure. As it was, as soon as the seatbelt sign dinged off, we laid him back, popped the footrest, gave him his blanket to snuggle up in and he slept most of the flight - another thanks to LAN for that one: a couple of hours of peace!

Some other interesting notes:
- The list of names that the agent consulted appeared to have about 30 names on it: that seemed like a pretty ridiculous situation to get to, to be oversold by that many! I wonder what else it could have been?
- The LAN A340 was still at the gate next to us when we boarded NZ101 and pushed back about an hour late from its scheduled time
- Instead of some paltry partner-Y level SCs appearing in our three separate QFF accounts, a healthy swag of J-level SCs were added to my VFF account thanks to family pooling. VFF WP requaled with still six months to run... Thanks again LAN.:cool:
 
Elevate your business spending to first-class rewards! Sign up today with code AFF10 and process over $10,000 in business expenses within your first 30 days to unlock 10,000 Bonus PayRewards Points.
Join 30,000+ savvy business owners who:

✅ Pay suppliers who don’t accept Amex
✅ Max out credit card rewards—even on government payments
✅ Earn & transfer PayRewards Points to 10+ airline & hotel partners

Start earning today!
- Pay suppliers who don’t take Amex
- Max out credit card rewards—even on government payments
- Earn & Transfer PayRewards Points to 8+ top airline & hotel partners

AFF Supporters can remove this and all advertisements

I was recently booked on LA800 from SYD to AKL for work. Was only there for 15 hours for work but my start time couldn't be changed. Flight was cancelled (aircraft went tech in AKL) and because I was booked on LA tix and not QF only offered flight was chartered Air New Zealand metal at 1445 which wouldn't work at all.
After 40 frustrating minutes to their support centre including being told that the flight was departing on schedule several times my cancellation and refund was processed.
Refund came in 10 days later and it was followed with an offer to refund my expenses (taxi, phone roaming and even insurance).
Well done to LAN.
 
Status
Not open for further replies.

Become an AFF member!

Join Australian Frequent Flyer (AFF) for free and unlock insider tips, exclusive deals, and global meetups with 65,000+ frequent flyers.

AFF members can also access our Frequent Flyer Training courses, and upgrade to Fast-track your way to expert traveller status and unlock even more exclusive discounts!

AFF forum abbreviations

Wondering about Y, J or any of the other abbreviations used on our forum?

Check out our guide to common AFF acronyms & abbreviations.
Back
Top