Terrific Qantas Service

[ozscot]

My 12 year old daughter is just back from her first solo trip, visiting family friends in Sydney. She was traveling as a regular passenger, not an UM and even managed to deal with her flight home going tech and having to get a new boarding pass.


After booking the flights I called the platinum desk, intending to arrange her what we'd all think was a good seat. The agent advised no, no fun sitting with all the WP's up the front and assigned her a seat near the crew and noted in the manifest she was taking her first flights on her own.


The airline and the crews were brilliant. QF get bagged from pillar to post recently but here I think their advice and service were exemplary and worthy of praise. Thanks QF.

 

[Mattg]

It's great to hear that Qantas looked after you. A nice change from the usual complaining.

I still remember my first solo flight as a child, also on QF. The FAs were fantastic and went out of their way to make me feel comfortable. A couple of them talked to me (a lot) before and during the flight and they kept checking to see if I wanted anything. It's good to know that QF still look after their young fliers!

 

[trippin_the_rift]

I still remember my first solo flight as a child, also on QF. The FAs were fantastic and went out of their way to make me feel comfortable. A couple of them talked to me (a lot) before and during the flight and they kept checking to see if I wanted anything. It's good to know that QF still look after their young fliers!

My first Qantas flight resulted in me being in the coughpit for a nighttime landing into BNE. That moment has stuck with me, and ultimately made the airline I don't know how many hundreds of thousands of dollars... I'm glad they're treating the next generations well

 

[SeatBackForward]

It's not usually the frontline staff who draw the erk if this forum, its mostly management decisions.

I personally have never had bad service from QF frontline staff. At least nothing worth writing home about. Although I am starting to take more note of the variability in the service.

Sent from an Android device, it leaves a less fruity aftertaste.

 

[bigjobs]

My 12 year old daughter is just back from her first solo trip, visiting family friends in Sydney. She was traveling as a regular passenger, not an UM and even managed to deal with her flight home going tech and having to get a new boarding pass.


After booking the flights I called the platinum desk, intending to arrange her what we'd all think was a good seat. The agent advised no, no fun sitting with all the WP's up the front and assigned her a seat near the crew and noted in the manifest she was taking her first flights on her own.


The airline and the crews were brilliant. QF get bagged from pillar to post recently but here I think their advice and service were exemplary and worthy of praise. Thanks QF.

Australia needs more parents like yourself.

 

[Paddy55]

It's not usually the frontline staff who draw the erk if this forum, its mostly management decisions.

I personally have never had bad service from QF frontline staff. At least nothing worth writing home about. Although I am starting to take more note of the variability in the service.

Sent from an Android device, it leaves a less fruity aftertaste.

Very true.
QF frontline staff are excellent.

 

[Ansett]

Qantas have been renowned for the bad service that they provide however based on my experiences since 1994 I have to say I find them to be no worse or no better than most other airlines.

Sure we have all had the horror story and been disgruntled, however ask your self why am I still flying Qantas if they are that bad? Is it that we need sometimes to vent off due to other issues and some times that venting is way over the top?

For me personally I fly Qantas because they get me their in one piece and with service that overall is good.

Having flown BA and even airlines such United over the years we really shouldnt be complaining quite as mucg as we do.

Keep up the good work Qantas.

may I also suggest a thread for Good News Stories about airline service such as this one so that they can see what they are doing well, after all we are all quick to complain but not always so quick to praise.

 

[markis10]

Qantas have been renowned for the bad service that they provide however based on my experiences since 1994 I have to say I find them to be no worse or no better than most other airlines.

Sure we have all had the horror story and been disgruntled, however ask your self why am I still flying Qantas if they are that bad? Is it that we need sometimes to vent off due to other issues and some times that venting is way over the top?

For me personally I fly Qantas because they get me their in one piece and with service that overall is good.

Having flown BA and even airlines such United over the years we really shouldnt be complaining quite as mucg as we do.

Keep up the good work Qantas.

may I also suggest a thread for Good News Stories about airline service such as this one so that they can see what they are doing well, after all we are all quick to complain but not always so quick to praise.

There are plenty of threads already with roses as well as brickbats, given the circumstances often mean they are isolated examples, I don't think a single thread would serve a purpose, after all service is relative, we have a few airlines that would make any competition look good on the service front, including one that might be related (which only gets mentioned when it suits.)

 

[Mattg]

My first Qantas flight resulted in me being in the coughpit for a nighttime landing into BNE. That moment has stuck with me, and ultimately made the airline I don't know how many hundreds of thousands of dollars... I'm glad they're treating the next generations well

Wow, well that certainly beats mine!!

 

[Flying mermaid]

We are in the middle of an AONE4 and have had 1 Qantas leg so far and 2 BA (as well as domestic AA ). I would say Qantas was the best so far on service and food. BA service was fine, but food was pretty ordinary (in fact on the Jhb LHR leg it was close to bad). I enjoyed the Concorde room in LHR but thought SYD F lounge better. I really enjoyed the Qantas flight and just had no problems at all.

 

[cmon0005]

My first flight as a UM was on Ansett a very long time ago, I remember that I was wearing a cap from the Melbourne grand prix, where Qantas was the sponsor and had the the QF logo on the cap.

Ansett staff looking after me were making fun of my hat because of the QF logo, They said something like "haha, what's this all about?" pointing to the QF logo.

 

[TheInsider]

For all the future parents of UM's, UM's will always sit at the back of the aircraft and board last on Domestic flights and first on International

 

[reductionist]

Nice. Well done QF.

 

[flyingfan]

On the topic of great service, I generally sit as far forward as possible so nowhere near the UMs but I occasionally see special assistance passengers in aisle seats towards the front of Y. The Qantas FAs look like they're making a genuine effort to make these passengers as comfortable as possible prior to takeoff and to let them know assistance is not far away. The true test would be of course when things go pear-shaped but it certainly looks like a good start.

After booking the flights I called the platinum desk, intending to arrange her what we'd all think was a good seat. The agent advised no, no fun sitting with all the WP's up the front and assigned her a seat near the crew and noted in the manifest she was taking her first flights on her own.

That's right, the UMs aren't going to be the slightest bit interested in competing for 23B for the privilege of invading WP1 shadows and getting leftover newspapers from J