Tale of 2 brekkies [or Qantas "Cafe" Breakfast Sucks!]

[madrooster]

I think I posted this before somewhere but this was my best brekkie ever on QFView attachment 19813
It was travelling on a 737 PER-MEL. That cafe breakfast looks awful.

Saying that, this breakfast wasn't too flash looking or tasting either
View attachment 19814
It's from F DXB-LHR

This was from J for DXB-LHR on QF1 in April this year:



I am quite surprised you got something far less substantial in F.

 

[RooFlyer]

This was from J for DXB-LHR on QF1 in April this year:

View attachment 19944

I am quite surprised you got something far less substantial in F.

Can't really compare a single pic of F breakfast with J as F comes out in several tranches, but what Princess Fiona posted didn't look that crash-hot!

On QF 2 DXB-SYD recently the F breakfast was:

Juices - 5 choices plus engergiser
Fruit & cereal - Fruit salad, several mueslis, cereal selection, or yoghurt
Bakery - toast, croissant or cherry Danish
Main plates - Scrambled egg on toast or Baked French toast or Grilled potato cakes (all with more flowery descriptions).

Here is the scrambled eggs:

 

[MEL_Traveller]

I think I posted this before somewhere but this was my best brekkie ever on QF
It was travelling on a 737 PER-MEL. That cafe breakfast looks awful.

Saying that, this breakfast wasn't too flash looking or tasting either
View attachment 19814
It's from F DXB-LHR

maybe this picture should be sent to neil perry? it's his restaurant and reputation.

sq has it fairly right on short overnight flights. either supper or breakfast and either are fairly substantial.

sq serves both of those meals without cabin lights (only light is from reading lights) allowing others to sleep. sq also manages to serve quietly... no crashing, no loud voices.

 

[yohy?!]

Cx regional J breakfast last Sunday (opup )

Fruit salad & Yoghurt
Choice of pastries from basket
Choice of cereals from cart
Choice of dim sum or full english

Yummm

 

[dairyfloss]

QF128 HKG-SYD... Thursday, a week ago in J. I ate light in CX The Wing, as I was relatively keen to get amongst some high flying 'fine-dining' before getting some kip en route to ye olde Sydney towne. I browsed through the menu and was quite ok with my choices, only to be informed on ordering that I had been looking at the SYD-HKG menu that was left on my seat, as opposed to the reverse journey we were on, and so another menu was delivered. Nothing appealed, and so I ordered a glass of champagne and nothing else... the look of shock was priceless. I then asked about breakfast on approach, confirming that I was planning to sleep, and then looked forward to a quality breakfast before landing. I asked what that would be, and was told that 'due to customer feedback', it was the cafe breakfast. Again, to her horror, I disagreed that this was what I (or many) was after, and applied the QC15s. Thanks for the business class experience, Qantas. The Weet-Bix when I got home never tasted better.

Cheers.

 

[dfcatch]

QF128 HKG-SYD... Thursday, a week ago in J. I ate light in CX The Wing, as I was relatively keen to get amongst some high flying 'fine-dining' before getting some kip en route to ye olde Sydney towne. I browsed through the menu and was quite ok with my choices, only to be informed on ordering that I had been looking at the SYD-HKG menu that was left on my seat, as opposed to the reverse journey we were on, and so another menu was delivered. Nothing appealed, and so I ordered a glass of champagne and nothing else... the look of shock was priceless. I then asked about breakfast on approach, confirming that I was planning to sleep, and then looked forward to a quality breakfast before landing. I asked what that would be, and was told that 'due to customer feedback', it was the cafe breakfast. Again, to her horror, I disagreed that this was what I (or many) was after, and applied the QC15s. Thanks for the business class experience, Qantas. The Weet-Bix when I got home never tasted better.

Cheers.

Yep - this is about right.

Don't know which "customers" but they're clearly not listening to the right ones.

Although given the choice of words by the FA - it's clear that they also think it's a croc.

 

[jetlagger]

QF128 HKG-SYD... Thursday, a week ago in J. I ate light in CX The Wing, as I was relatively keen to get amongst some high flying 'fine-dining' before getting some kip en route to ye olde Sydney towne. I browsed through the menu and was quite ok with my choices, only to be informed on ordering that I had been looking at the SYD-HKG menu that was left on my seat, as opposed to the reverse journey we were on, and so another menu was delivered. Nothing appealed, and so I ordered a glass of champagne and nothing else... the look of shock was priceless. I then asked about breakfast on approach, confirming that I was planning to sleep, and then looked forward to a quality breakfast before landing. I asked what that would be, and was told that 'due to customer feedback', it was the cafe breakfast. Again, to her horror, I disagreed that this was what I (or many) was after, and applied the QC15s. Thanks for the business class experience, Qantas. The Weet-Bix when I got home never tasted better.

Cheers.

What an appalling offering..
Guess the FA has graduated from the enhanced F&B training & development school with the persuasion spiel executed by NP & Bean Counter Co.

 

[lovestotravel]

Red Roo
Red Roo
Where are you Red Roo

This cafe cough is just cough

Give customers the choice of a full breakfast served 100 mins out from landing OR give customers who ACTUALLY CHOOSE the "cafe breakfast" the choice and let them eat 60 mins out from landing!

You are just handing customers to any other airline.. Oh wait......................

I cross my fingers that with the A330 upgrades starting in about 12 months, they also upgrade the food offerings otherwise it's going to be a great hard product with nothing to back it up

 

[jetlagger]

Red Roo
Red Roo
Where are you Red Roo

This cafe cough is just cough

Give customers the choice of a full breakfast served 100 mins out from landing OR give customers who ACTUALLY CHOOSE the "cafe breakfast" the choice and let them eat 60 mins out from landing!

You are just handing customers to any other airline.. Oh wait......................

I cross my fingers that with the A330 upgrades starting in about 12 months, they also upgrade the food offerings otherwise it's going to be a great hard product with nothing to back it up

I expect the standardised 'restricted" defensive QF company spiel from Red Roo if any..

I wish QF would only ever try to gain some realistic feedback survey from their premium pax.
You are always welcome to post the honest results of the inflight breakfast survey on AFF..

 

[MEL_Traveller]

Red Roo
Red Roo
Where are you Red Roo

This cafe cough is just cough

Give customers the choice of a full breakfast served 100 mins out from landing OR give customers who ACTUALLY CHOOSE the "cafe breakfast" the choice and let them eat 60 mins out from landing!

You are just handing customers to any other airline.. Oh wait......................

I cross my fingers that with the A330 upgrades starting in about 12 months, they also upgrade the food offerings otherwise it's going to be a great hard product with nothing to back it up

I know there possibly needs to be extra time for passengers to get changed on a long haul flight - but given domestic services SYD-MEL/BNE or MEL-ADL/CBR are around 60 mins flying time and a full hot meal and coffee can be served... there really doesn't seem to be too much excuse as to why a full breakfast can't be served in 60 minutes? They can be pre-plated in the galley following the order card system.

The ability to pre-order Q-eats could equally be used to indicate whether a pax wants a full breakfast cutting down on potential waste.

QF cabin service can be extremely slow. Perhaps that's an area to look at improving? I note the new A330 seats can be reclined during take-off allowing more time to rest, but what's the point if the subsequent meal service takes 2 hours? I'd personally rather be fed, in bed, instead, by flying an airline that can deliver me a quick meal and cabin lights are out.

Surely in the morning it takes just as long to deliver a deli breakfast as it does a hot meal? Even if that hot meal is delivered CX style (pre-plated and simply re-heated)?

 

[dfcatch]

Part of he issue is also the "small plates" concept which seems to take twice as long to serve as it used to.

Personally - i preferred the old service myself.

 

[lovestotravel]

I know there possibly needs to be extra time for passengers to get changed on a long haul flight - but given domestic services SYD-MEL/BNE or MEL-ADL/CBR are around 60 mins flying time and a full hot meal and coffee can be served... there really doesn't seem to be too much excuse as to why a full breakfast can't be served in 60 minutes? They can be pre-plated in the galley following the order card system.

The ability to pre-order Q-eats could equally be used to indicate whether a pax wants a full breakfast cutting down on potential waste.

QF cabin service can be extremely slow. Perhaps that's an area to look at improving? I note the new A330 seats can be reclined during take-off allowing more time to rest, but what's the point if the subsequent meal service takes 2 hours? I'd personally rather be fed, in bed, instead, by flying an airline that can deliver me a quick meal and cabin lights are out.

Surely in the morning it takes just as long to deliver a deli breakfast as it does a hot meal? Even if that hot meal is delivered CX style (pre-plated and simply re-heated)?

Yep that's a great idea!

Yes QF cabin service can be VERY slow. On a recent SIN-SYD flight, which is an evening flight, so people are tired and want to sleep, it took more than 75 mins before any food starting making it's way to Y. It was close to 150 minutes from departure before the cabin was clear and the lights off. In about 2 hours the lights were on for breakfast as they start serving about 120 mins out!

That 2 hours of sleep sure was nice......

Only reason I stayed up for the "food" was that the food in the lounge was pathetic and I rated a Y meal over the QF SIN lounge food!

At least I had a real wine glass in Y and frequent top ups! But damn the crew were slow!

 

[JohnPhelan]

Only reason I stayed up for the "food" was that the food in the lounge was pathetic and I rated a Y meal over the QF SIN lounge food!

Surely you're not suggesting that a Y meal onboard would be better than the food in the SIN Lounge ??!! That's just silly......

 

[JessicaTam]

Surely you're not suggesting that a Y meal onboard would be better than the food in the SIN Lounge ??!! That's just silly......

I guess it just depends on the day. A good Y meal can beat a bad lounge meal.

 

[lovestotravel]

Surely you're not suggesting that a Y meal onboard would be better than the food in the SIN Lounge ??!! That's just silly......

Sadly I am not joking

http://www.australianfrequentflyer....ram/the-qantas-singapore-lounge-50286-16.html

 

[jetlagger]

Recently had a QF MNL/SYD in Y.
Crew were very slack.. Lax service & 80+ minutes to clear the meal trays... :evil:
Compared to SQ similar sector SIN/BNE. 15-25 mins. clearance range. same pax load. including obliging drink top ups.
QF: Haphazard delivery & even worse/delayed clearing resolution.
Uninterested, tired looking crew & robotic delivery.
QF: = Fail
Appropriate thread challenge:
Dismal breakfast.

 

[redslert]

Don't fly HKG to SYD overnight any more on QF because of terrible service in particular the food.

I fly CX exclusively now.
Always in Business.
The attendants on request every single time (4+) are willing to serve me breakfast 40 minutes to landing!
I finish it within 10 and give them the tray back in time.

QF breakfast is pathetic.

By the way to QF, my customers pay for my flights and neither myself or the customer care about the costs. You are loosing money from this.

 

[jetlagger]

Don't fly HKG to SYD overnight any more on QF because of terrible service in particular the food.

I fly CX exclusively now.
Always in Business.
The attendants on request every single time (4+) are willing to serve me breakfast 40 minutes to landing!
I finish it within 10 and give them the tray back in time.

QF breakfast is pathetic.

By the way to QF, my customers pay for my flights and neither myself or the customer care about the costs. You are loosing money from this.

Had a similar scenario on CX in J recently. . HKG/BNE overnight. Gave mentioning of a late request for breakfast prior to arrival.
Was responded to: Not a problem.
Managed to enjoy a delicious choice of: Dim Sum/Western/Continental full or light breakfast up to 25 minutes before landing.
As a simple comparison.. Try that passenger experience on QF with same sector. .. Um.
But they have maybe (QF - R&D) never tried.
On my behalf, amidst other failings .. Another loss for QF.

 

[MEL_Traveller]

but to be slightly fair to qantas... neither Cathay pacific not Singapore airlines provide PJs to their business class passengers. I could understand pax needing to wake up and have an opportunity to use the WC to change before landing. this probably couldn't be done waking everyone up 45 mins prior to landing.

(that ignores the issue that if you were fed, in bed, instead, at 60 minutes after take off rather than waiting two hours for dinner service, maybe more people would be awake an hour before landing ready to have a breakfast and get changed).

 

[Anna]

I'm sure the feedback that QF got was that pax would like more time to sleep on the Asian night sectors. Not that they would like a cough breakfast. Definitely not that they would like a cough breakfast served only 15 mins later than the real breakfast used to be served, with the same amount of crockery clattering.