Strathclyde Police feed delayed Ryanair passengers

[Dave Noble]

Police had to calm down air passengers stuck on the runway of Prestwick Airport by buying them water and chocolate.

The 168 people on board the Ryanair flight bound for Girona, Spain, became agitated after a six-hour wait.

Full article at BBC News - Strathclyde Police feed delayed Ryanair passengers

 

[serfty]

AT the very least, Ryanair should have fed and watered the passengers in relation to their EU legislated "Right to Care".

http://www.ryanair.com/doc/faqs/EU261_EN.pdf

 

[Dave Noble]

AT the very least, Ryanair should have fed and watered the passengers in relation to their EU legislated "Right to Care".

http://www.ryanair.com/doc/faqs/EU261_EN.pdf

Except that the flight hadn't actually been delayed but had actually departed. This shows why legislation such as the US has introduced to limit time that passengers can be held on tarmac without returning to terminal is needed

Dave

 

[harvyk]

AT the very least, Ryanair should have fed and watered the passengers in relation to their EU legislated "Right to Care".

http://www.ryanair.com/doc/faqs/EU261_EN.pdf

Actually that document has the exception "failure or delay of air traffic control facilities."

As the delays were caused by ATC strikes in France, Ryanair (whilst not right, and simply proves Ryanair don't care about pax) was technically in the right... Depending on how much notice they had about the strike, they could claim extraordinary circumstances.

 

[serfty]

Actually that document has the exception "failure or delay of air traffic control facilities."

There are NO exceptions in relation to "right of care" in "that document".

 

[serfty]

Except that the flight hadn't actually been delayed but had actually departed. This shows why legislation such as the US has introduced to limit time that passengers can be held on tarmac without returning to terminal is needed

Dave

I understand the passengers had boarded and the door closed; maybe the aircraft moved off gate.

Is that departure? I guess Ryanair consider it to be.

 

[Princess Fiona]

Another great reason not to fly Ryanair! Bravo Strathclyde police ( I have to say that as my cousin is one of them)

 

[Dave Noble]

I understand the passengers had boarded and the door closed; maybe the aircraft moved off gate.

Is that departure? I guess Ryanair consider it to be.

Yup. The flight had departed, it wasn't delayed. The duy of food n drink doesn't apply when the flight has departed

Dave

 

[shearsense]

Except that the flight hadn't actually been delayed but had actually departed. This shows why legislation such as the US has introduced to limit time that passengers can be held on tarmac without returning to terminal is needed

Dave

I remember an Aeroflot flight out of Moscow that was delayed due to mechanical reasons for something like 5 hours. We all got on the plane after that particular delay, it pushed back from the aerobridge, waited for 10-15 minutes and returned to gate because (surprise, surprise), the problem wasn't fixed. Different delay now, so no requirement to supply food, accommodation to the pax. The amusing point was that there were still engineers working on the plane (walking through the cabin) when it pushed back.....

 

[markis10]

I understand the passengers had boarded and the door closed; maybe the aircraft moved off gate.

Is that departure? I guess Ryanair consider it to be.

Departure is defined as one of the following:

Actual Departure Time – ATD: Gate departure time is the instance when the pilot releases the aircraft parking brake after passengers have loaded and aircraft doors have been closed.

In cases where the flight returned to the departure gate before wheels-off time and departed a second time, report the last gate departure time before wheels-off time.

In cases of an air return, report the last gate departure time before the gate return.? If passengers were boarded without the parking brake being set, record the time that the passenger door was closed.

Also, carriers using a Docking Guidance System may record the official gate-departure time based on aircraft movement. For example, one DGS records gate departure time when the aircraft moves more than 1 meter from the appropriate parking mark within 15 seconds. Fifteen seconds is then subtracted from the recorded time to obtain the appropriate out time.

 

[Dave Noble]

Departure is defined as one of the following:

Actual Departure Time – ATD: Gate departure time is the instance when the pilot releases the aircraft parking brake after passengers have loaded and aircraft doors have been closed.

In cases where the flight returned to the departure gate before wheels-off time and departed a second time, report the last gate departure time before wheels-off time.

In cases of an air return, report the last gate departure time before the gate return.? If passengers were boarded without the parking brake being set, record the time that the passenger door was closed.

Also, carriers using a Docking Guidance System may record the official gate-departure time based on aircraft movement. For example, one DGS records gate departure time when the aircraft moves more than 1 meter from the appropriate parking mark within 15 seconds. Fifteen seconds is then subtracted from the recorded time to obtain the appropriate out time.

Given the description on the cpl of articles I saw on this, it sounded to me like the aeroplane departed but was then held on ground unable to take off ; I could be incorrect and it could still have been at the "gate"

Dave