For DP, existing customer applied for 8th Chase card (Hyatt Business).
- Sent to fraud.
- The agent didn’t verify identity through the app. The phone didn’t work. Questions seemed simple this time. Birth month and year plus the limit on any Chase card.
- Same old ITIN not matching the credit file issue. Then worked on my application for like 20 mins.
- Got sent to another team and was asked why I needed another business card. Then asked if I was okay moving some limit from another card. Makes sense as my total Chase limit was already $62k with $85k income on the app. Whole call was 40 mins.
- The app got sent to manual review and I was told I would hear back in 24 hours.
- Got a missed call a few hours later (already slept), then got a letter asking me to call.
- 5 Hard pulls

3x Ex, 1x TU, 1x EQ
- Called and verified identity through the app this time. The agent worked on the app for like 15 mins, then transferred me to another team.
- They asked again to confirm the limit reallocation, then approved.