SQ Tips, Trips and Tales

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I booked a reward J seat using Velocity points BNE-SIN-BRU and the SIN-BRU flight was changed to 24hrs later. I rang Virgin as per the change email I received and confirmed it was all good. I received an updated eticket email and everything but when I check the Singapore airlines website with the booking reference the BNE-SIN flight says confirmed but the SIN-BRU flight just says reserved. Has anyone had this issue before?
 
A bit of clarification SQ Concierge Buggy Service which commenced August 1, 2026.

Service provides complimentary buggy rides for ALL arriving and departing SQ Suites and First Class pax - currently there are 3 buggies in the fleet.

Arriving Pax:
  • Concierge holding tablet displaying your name will greet at top of airbridge.
  • You will travel by buggy to either bottom of escalator leading to SKL or to top of escalator leading to immigration hall.
  • Preference and order of service will be – 1. Shorter transit time passengers gate to gate, 2. Immigration or Lounge drop-off whichever is closest.
  • Buggies will be deployed at discretion of Concierge dependent on arrival / transit / departure times.
  • Buggy service may not be available to some pax with extended transit times if required for other shorter transit pax.
  • Note: Not applicable to A Cluster gate arrivals (Gates A1 to A8). Entrance to A Cluster Gates in less than 100mtrs from bottom of escalator leading to SKL.
Departing pax:
  • Concierge will locate you within TPR approx. 1hr prior to your flight departure time to advise of your buggy departure time from bottom of escalator.
  • Concierge will come collect you from within TPR at the designated time you were earlier advised earlier and escort you to buggy and accompany you to dep gate, through security and right to plane door for you to board.
  • Buggy service for departing passengers at discretion of Concierge and all passengers will be accommodated dependent on buggy availability.
  • Note: Not applicable to A Cluster gate departures (Gates A1 to A8). Entrance to A Cluster Gates in less than 100mtrs from bottom of escalator leading to SKL.
Above info is my interpretation of conversation I had with TPR Duty Managers over the last week - I hope it is accurate enough and provides some clarification / assistance to fellow pax.

Trust me the buggy ride is a thrill as driving ability of buggy jockeys is questionable itself.

But the range of emotions you will experience when viewing the actions / inaction of foot traffic that needs to navigated enroute truly is an experience not to be missed. 👍 👍 👍
 
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I booked a reward J seat using Velocity points BNE-SIN-BRU and the SIN-BRU flight was changed to 24hrs later. I rang Virgin as per the change email I received and confirmed it was all good. I received an updated eticket email and everything but when I check the Singapore airlines website with the booking reference the BNE-SIN flight says confirmed but the SIN-BRU flight just says reserved. Has anyone had this issue before?
I would call Singapore airlines, ask them to look up your booking and ask them to confirm it is ticketed and they’re not waiting for any further action from Virgin.
 

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