SQ Tips, Trips and Tales

[Jacques Vert]

Anyone seen the following error?



See below.

View attachment 279828

Trying to book a J redemption MEL-BCN for next year, and this error appears when looking towards the end/edge of the available calendar. Sometimes occurs when looking at other, closer dates too.

Yes I've seen that error. Logging out and starting again usually fixes it for me.

 

[MathNerd]

Yes I've seen that error. Logging out and starting again usually fixes it for me.

Interesting. Just tried your method a few times and the same error appears each time.

Ah well, looks like a call to SQ CS is in order.

 

[RB]

And funds back into CC same day as cancellation. It still staggers me how others have so much trouble with cancellations

The problem is not just cancellations. I guess ( Facebook is certainly not the answer to everything!) the general pleas for assistance over the last few months on Facebook would suggest that people have tried various means to get closure and responses to problems/service and getting SQ staff to follow-up on promises made about service issues. I am still waiting on an issue I raised back in Jan.

 

[Cruiser Elite]

RB I am not doubting some AFFers have had probs - it just baffles my why or how? I have cancelled multiple fully confirmed and ticketed rdpts over last 12mths or so - all my rdpts are booked directly on SQ site and all cancellations have seen pts and $s returned quick smart.

I do not know if probs arise from call centre Agent assisted or more complicated rdpts involving partner airlines or some people are just unlucky

 

[RooFlyer]

I have cancelled multiple fully confirmed and ticketed rdpts over last 12mths or so - all my rdpts are booked directly on SQ site and all cancellations have seen pts and $s returned quick smart.

Those on-board chokkies go a long way!

 

[daft009]

Is it -48hrs before take off for cancelling award bookings?

Or can it be cancelled even closer to departure time?

 

[Scr77]

Just received email about redemption rates increasing. Have started new thread: KrisFlyer redemption rates increasing

 

[umberloidster]

Hiya, I have a question that I hope someone here will be able to answer.
I am flying SQ F from MEL-SIN next week, and a colleague is on the same flight travelling in Y. I have Krisflyer Gold, he doesn't.
Am I allowed to have him in the First lounge as a guest? And if so, do I have to book anything in advance or is it just walk-up to the lounge on the day?

 

[Mr H]

Hiya, I have a question that I hope someone here will be able to answer.
I am flying SQ F from MEL-SIN next week, and a colleague is on the same flight travelling in Y. I have Krisflyer Gold, he doesn't.
Am I allowed to have him in the First lounge as a guest? And if so, do I have to book anything in advance or is it just walk-up to the lounge on the day?

I believe you would be able to guest into the F lounge based on your class of travel and it would be walk-up on the day:

Lounge Access Policy - Star Alliance

Access policy for the Star Alliance member airline lounges around the world.

www.staralliance.com

The MEL F Lounge is nothing to get excited about - a small room with no daylight.

 

[mel-world]

The MEL F Lounge is nothing to get excited about - a small room with no daylight.

Agreed, but excellent staff. Limited menu but personal table service.

 

[umberloidster]

Thanks for the (v fast!) replies! Much appreciated!

 

[coriander]

Dear Dr coriander
As part of our ongoing review of the KrisFlyer programme, we will be revising the miles required for flight redemptions and upgrades with effect from 5 July 2022. REVISIONS TO THE AWARD AND UPGRADE LEVELS Upward adjustments with an average increase of 10% will be made to: 1. Award and Upgrade levels on Singapore Airlines' flights 2. Award and Upgrade levels on flights operated by Star Alliance member carriers only, or in combination with flights operated by Singapore Airlines, and 3. Award levels for flights on our partner airlines..

REVISIONS TO STOPOVER OPTION FOR REDEMPTION BOOKINGS Stopovers for eligible redemption bookings ticketed on or after 1 August 2022 will be limited to a maximum of 30 days. Complimentary stopovers exceeding 30 days, as well as the paid stopover option, will no longer be available for tickets issued on or after 1 August 2022. We seek your understanding that these changes were made after very careful deliberation, taking into account higher costs, and are necessary to ensure the KrisFlyer programme remains sustainable. We are committed to providing our members with more

 

[get me outta here]

An infrequent Flyer Friend has a few points and is thinking of using them to go CBR - QLD somewhere. How does he book that using SQ miles?

 

[theblank]

An infrequent Flyer Friend has a few points and is thinking of using them to go CBR - QLD somewhere. How does he book that on SQ miles?

your friend probably dldnt click "partner airlines" when searching. I have seen VA availability before.

 

[Jacques Vert]

Interesting. Just tried your method a few times and the same error appears each time.

Ah well, looks like a call to SQ CS is in order.

Have you tried using a different browser?

 

[tizey]

Any tricks in getting an LH Y fare added for a Star Alliance award?

Wanting to get the old man to VIE from Aus on pretty short notice (inside 14 days). Found a path PER-SIN-FRA on SQ metal in Y, and can see availability on LH Y FRA-VIE if I just search that on SQ website, but can't seem to get it together on the website.

Am I doomed to try and call the SQ customer service to sort out?

 

[andye]

Any tricks in getting an LH Y fare added for a Star Alliance award?

Wanting to get the old man to VIE from Aus on pretty short notice (inside 14 days). Found a path PER-SIN-FRA on SQ metal in Y, and can see availability on LH Y FRA-VIE if I just search that on SQ website, but can't seem to get it together on the website.

Am I doomed to try and call the SQ customer service to sort out?

Almost certain you have to call

 

[tizey]

Dang, but thanks!

 

[tizey]

One more before I try the call centre - SQ metal is needing to be an advantage award.. does this prevent it being booked as a Star Alliance?

 

[BriarFlyer]

Unfortunately, yes. For a Star Alliance award you need a Saver award.