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SQ Tips, Trips and Tales

LadyC

Established Member
Joined
Feb 21, 2012
Messages
2,525
Just had my miles extended by 6 months. Thank you SQ.
I will be interested to see if we can extend points the Gentleman used for tickets - booked in January for December 2020 flights to LAX. Highly unlikely we will be able to take the flights. I think the points were due to expire in May 2020.
 

MEL_Traveller

Enthusiast
Joined
Apr 27, 2005
Messages
21,019
Just a heads up in case anyone receives their Krisflyer statement today via email... the email stated a bunch of miles expired 30 June 2020 (yesterday). But logging in to the account they have been reset to December 2020. (phew!)
 
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daft009

Established Member
Joined
Feb 21, 2014
Messages
1,742
Qantas
Bronze
Virgin
Red
Flights
My Map
aah.. waitlisted a F saver for my return trip too, FRA to SYD in June 2021 & confirmed J saver for same date.
Feels good to have a trip locked in.

Was supposed to be on my way to Paris, 1st July was SYD departure date sniff sniff
 

umberloidster

Junior Member
Joined
Jan 3, 2019
Messages
37
Just booked J to LHR for June 2021 to (hopefully) introduce my family back in England to young daughter who'll be just over 1 by then.

With the current carnage with the call centre, is there any other way to request adding an infant to a redemption booking?

I'm hoping they've implemented a secret online form that I couldn't find using the website navigation.... Wishful thinking?
 
Joined
Jun 22, 2020
Messages
4
Hi All. Does anyone have experience how long SQ are taking to refund cash for revenue seats that I cancelled under their refund policy. Flights were due about now (now cancelled by SQ), booked in February via Webjet and Mytrip (paid via CC), cancelled in April and May as they became fully refundable at SQ. No sign of any refund as yet??
 
Joined
Dec 21, 2006
Messages
126
Qantas
LT Gold
Virgin
Platinum
Hi All. Does anyone have experience how long SQ are taking to refund cash for revenue seats that I cancelled under their refund policy. Flights were due about now (now cancelled by SQ), booked in February via Webjet and Mytrip (paid via CC), cancelled in April and May as they became fully refundable at SQ. No sign of any refund as yet??
mid June I heard from T/A that some of thr customers were waiting for refunds from April, but believe they were flts booked directly with SQ. Your circs are complicated by intermediate website ?
 

Bazzi

Member
Joined
Jul 19, 2012
Messages
354
Flights
My Map
Any recent COVID experiences on how long before the flight SQ cancel? Got 2 bookings in August. One is on SQ 222 which hasn't flown for the past 2 weeks and clearly will not be taking the flight anyway
I received notification last week that our flights PVG SIN SYD for 22/23 August had been cancelled. I had one revenue fare and one award booking. SQ are offering a flight credit with a SGD$100 bonus or a full refund - I'm taking the refund as who knows when we will be allowed out! I can request the refund online for the revenue fare but have to call SQ directly to obtain the refund for the award booking??

About 4 weeks ago I received an email notification of a PE seat purchase refund as they cancelled our original PVG SIN flight and the new flight had no PE cabin - $$ were credited to Amex cards the following day.
 

MEL_Traveller

Enthusiast
Joined
Apr 27, 2005
Messages
21,019
... but have to call SQ directly to obtain the refund for the award booking??
I cancelled my award on line. I got an email to say 'your booking is eligible for waiver/refund'. I followed the link and filled out the couple of lines required.
 

mel-world

Member
Joined
Dec 7, 2011
Messages
359
Flights
My Map
I did the same recently online for cancelled award August flights and recieved an automatic email acknowledgement. Still waiting for miles to be re-credited and fees to be refunded but no hurry as not going anywhere, especially not from Victoria.
 

Bazzi

Member
Joined
Jul 19, 2012
Messages
354
Flights
My Map
The cancellation notification email for the revenue fare (booked in my partner’s name) had the link for options - refund etc which I completed online. Oddly, I didn’t receive a notification email for the award ticket cancellation and in ‘manage my booking’ there was the message that to contact SQ by phone. When I did ring, there was a recorded message with instructions to go to the website and look for the COVID 19 link - this opened up the same options as for the revenue fare and I was able to complete the cancellation/refund request.

In the past SQ have been pretty timely with the $$ refund but I’ve waited 6-8 weeks for the points to be recredited so I won’t be expecting to see those before October.
 

SOPOOR

Established Member
Joined
Jan 12, 2009
Messages
3,131
just got an email saying my 8th aug HND to SIN to MELB flight has been cancelled,

out of curiosity is this due to lack of demand or no passengers allowed into aus or something to do with singapore customs?
 

Meggsy

Active Member
Joined
Jul 22, 2010
Messages
760
So just to add to the data on here. I had a flight BNE-SIN-FRA booked for 19/06/20, saver reward in J. Received cancellation notification in late April and submitted the refund request using the online form and received instant acknowledgement. Received email yesterday, 12/07/20, that my request has been actioned. All points back in my KF account but 6-8 wait for taxes to be refunded to credit card. Now waiting on the return leg to also be refunded.
 
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