SQ flight credited to VA not eligible due to upgrade?

[haymish]

I recently flew SQ and the only legs which VA have credited me are ones which were NOT upgraded. The original booking class was flexi (E). I thought I would still get the original booking class status credits is this not the case?

I've also submitted a points claim which was denied.

 

[blackcat20]

Send them an email with your booking information and boarding pass and explain that you purchased the original fare, but that it was upgraded. Had the same problem with VA and an upgraded NZ flight and they did fix it.

 

[ozjuice]

I have had similar issues but had them resolved once I followed it up directly.

 

[haymish]

I recently flew SQ and the only legs which VA have credited me are ones which were NOT upgraded. The original booking class was flexi (E). I thought I would still get the original booking class status credits is this not the case?

I've also submitted a points claim which was denied.

I've rung them today don't think they really understood and they wouldn't let me speak to another person.... Time to just wait it out and make a complaint in 7 days when it gets rejected again.