trippin_the_rift
Established Member
- Joined
- Apr 2, 2006
- Posts
- 4,161
Been having an ongoing issue with QF for 8 weeks.
The phone number on my daughters QF account is mine and text messages never arrive.
I can’t change to auth app because they want me to verify the phone via text..... which never arrives. You can see where this is going.
I’ve had a few calls with QF & the last one lasted 45 min, going around in circles and achieving nothing. By the end I think we were both a bit embarrassed.
They’ve called me back 3 times, between 4am and 7am over the past month. Once while I was on a flight.... a flught they could see in their system. Another, at 4am. Each time I email them back with specific things they can do to remedy things, because calling means enduring another 30+ min hold.
Long stretches of a week go by with no action, despite me telling them they simply need to temporarily remove 2FA and that I accept all the risks. I’d sign it in blood at this point, but they’d probably need to verify it by text.
This post is somewhat a rant and somewhat a cry for help.
The past few years, I’ve had to interact with QF maybe half a dozen times, and in every situation it’s something they’ve messed up, and they make simple things unnecessarily complex to solve.
In the same period I’ve had hundreds of flights with other airlines, dealing with staff on far more complex issues, and it’s a breeze. Knowing how great other airlines are adds to the frustration that a brand I used to think was awesome... just isn’t anymore.
I gave up on sending my business to QF a long time ago, so this isn’t an “I’m giving up” post. The doors closed on that one years ago. But for those couple of flights each year I’m forced to fly with QF and interact with people there... it’s soul destroying.
Heck, my last Qantas flight, the agent didn’t want to add my frequent flyer number. Told me I should have added it on the Qantas website at least 2 weeks before departure. They told me this, at the gate, as boarding was about to start... because my number didn’t show on the boarding pass. Booked on qf.com, number showed on the outbound, just not the return. Can't make this up.
So genuine question: how do the non-Platinum Ones out there deal with them? Is there a magic phone number, a secret email, fax?
What’s the secret to getting qantas customer support fix things?
The phone number on my daughters QF account is mine and text messages never arrive.
I can’t change to auth app because they want me to verify the phone via text..... which never arrives. You can see where this is going.
I’ve had a few calls with QF & the last one lasted 45 min, going around in circles and achieving nothing. By the end I think we were both a bit embarrassed.
They’ve called me back 3 times, between 4am and 7am over the past month. Once while I was on a flight.... a flught they could see in their system. Another, at 4am. Each time I email them back with specific things they can do to remedy things, because calling means enduring another 30+ min hold.
Long stretches of a week go by with no action, despite me telling them they simply need to temporarily remove 2FA and that I accept all the risks. I’d sign it in blood at this point, but they’d probably need to verify it by text.
This post is somewhat a rant and somewhat a cry for help.
The past few years, I’ve had to interact with QF maybe half a dozen times, and in every situation it’s something they’ve messed up, and they make simple things unnecessarily complex to solve.
In the same period I’ve had hundreds of flights with other airlines, dealing with staff on far more complex issues, and it’s a breeze. Knowing how great other airlines are adds to the frustration that a brand I used to think was awesome... just isn’t anymore.
I gave up on sending my business to QF a long time ago, so this isn’t an “I’m giving up” post. The doors closed on that one years ago. But for those couple of flights each year I’m forced to fly with QF and interact with people there... it’s soul destroying.
Heck, my last Qantas flight, the agent didn’t want to add my frequent flyer number. Told me I should have added it on the Qantas website at least 2 weeks before departure. They told me this, at the gate, as boarding was about to start... because my number didn’t show on the boarding pass. Booked on qf.com, number showed on the outbound, just not the return. Can't make this up.
So genuine question: how do the non-Platinum Ones out there deal with them? Is there a magic phone number, a secret email, fax?
What’s the secret to getting qantas customer support fix things?
