Some changes at Hertz (VW, personal welcome from manager at SYD)

[openseat]

I was surprised with my last rental at Hertz that when I picked up the car it was a VW Golf wagon and that the manager gave his greetings to me as I was walking around inspecting the vehicle for any blemishes.

Is there some sort of effort being made at Hertz to keep customers after the changes in vehicle classes last year?

 

[lovestotravel]

No more effort than normal!

VW Golf Wagon though - What class was this ? What did you book ?

 

[boomy]

Never got a personal welcome but I do get plenty of upgrades and that's enough to make me a happy customer

 

[michaelj]

In Perth a month or so ago, I got a VW Golf (not wagon) as a base model car. I was pleasantly surprised.

 

[day-heg]

I was surprised with my last rental at Hertz that when I picked up the car it was a VW Golf wagon and that the manager gave his greetings to me as I was walking around inspecting the vehicle for any blemishes.

Where was this? I know the manager at SYD domestic, very proactive & friendly... sounds like him!

 

[markis10]

In Perth a month or so ago, I got a VW Golf (not wagon) as a base model car. I was pleasantly surprised.

The VW is the same class as a Corolla, ie up from Yaris then Corolla manual.

 

[openseat]

I had originally booked a Yaris. I usually get an upgrade being five star, but not always (take note Hertz ADL).

It was the first time I have driven with DSG. It was appallingly rough in the heavy traffic, but wonderful otherwise - an eye opener for me.