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SMS with offer of flight voucher to change flights

dajop

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Back when I used to travel between CBR and BNE regularly I'd often book BNE-SYD-CBR for the SCs. Almost invariably I'd be paged in the lounge and asked if they could please move me to the direct flight as BNE-SYD is overbooked.
Many years ago when I travelled frequently between MEL & CBR , there were a lot less CBR-MEL flights than now (from memory a Dash 8 -300 at 3pm and then a 737 around 5:15pm), and the 737 was always heavily booked. If you reached airport early, QP staff were often happy to reroute you via SYD to clear space on the 5pm or even the 6pm to MEL. Good for the SC haul, and usually get you home earlier too despite the detour.
 

Dazz70

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I received one of these SMS messages for a flight from BNE to ADL just before Christmas. The voucher was $200 each. Hope the screen shot works, and the irony was the aircraft was originally a B737 and was changed to a B717!

097B7A4E-E768-4D43-AE8D-B36E54B4DCA5.png
 
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JohnK

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Mar 22, 2005
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Use it when you have more people travelling with you than you are allowed to guest?
I only travel with wife and daughter and I'm sure my daughter will be allowed access for quite some time to come.

In all my years commuting this was the first time I'd seen this offer. If travelling alone I'd take the $70 next time. And $200 for BNE-ADL sounds like a great deal, almost the cost of the airfare alone.
 

bmam

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Knowing Qantas they probably charge you $100 when it comes to redeeming the $70 voucher.
 

kermatu

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May 27, 2012
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I've never experienced over booking on Qantas domestic i.e. never heard for volunteers to up seats which is extremely common on US domestic flights - i wonder if they look at how many flex tickets are booked for the "full flight", I usually have a discount outbound, and flex return ticket for work trips, I probably only end up on my purchased return flight 10% of the time, usually switching to an earlier or later depending on Melbourne traffic.
I think unlike the US they just deal with it better or don't overbook to that extent.

Back when I used to travel between CBR and BNE regularly I'd often book BNE-SYD-CBR for the SCs. Almost invariably I'd be paged in the lounge and asked if they could please move me to the direct flight as BNE-SYD is overbooked.

Of course I preferred the direct flight so happily accepted and then would just put in a request for original routing credit :)
Is it overbooking or is it possible they are looking to cancel flights? Happens all the time on CBR-SYD and MEL-SYD routes.
 

JohnK

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Is it overbooking or is it possible they are looking to cancel flights? Happens all the time on CBR-SYD and MEL-SYD routes.
In my case it was a reasonably full flight and I think they were trying to spread the load around to other flights that were not so full although cannot be certain.
 

Ewing

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Is it overbooking or is it possible they are looking to cancel flights? Happens all the time on CBR-SYD and MEL-SYD routes.
In all my cases the flights went ahead, and checking E/F my seat was occupied within minutes of being moved by the lounge staff.
 

vandy

Intern
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May 10, 2008
Messages
92
Is it overbooking or is it possible they are looking to cancel flights? Happens all the time on CBR-SYD and MEL-SYD routes.
Funnily enough, tonight I got to the lounge early and asked if there was space to transfer to an earlier flight. Get told, yes there's seats available but sorry you don't have a flexible fare, so no you can't change flights. Then 30 minutes later, my flight is cancelled, and I return to the service desk to change flights. But now the earlier flight is already boarding, so I have to move to a later flight. This flight was 100% full.
 
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dylarr

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These SMS offers seem to be the fruits of an investment Qantas made in a tech startup called Volantio rather than a strategy to manage overbooking.


Whilst the tech can manage irrops, oversells and reaccomodations it also has a module to maximise revenue by using AI to identify situations where the airline could buy back high value seats and resell them at a higher price for maximum yield.

There's a good description of how it works here on page 3 for anyone interested: https://www.volantio.com/content/images/pdfs/volantio-info.pdf
 

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