Foreigner
Established Member
- Joined
- Mar 29, 2006
- Posts
- 4,445
- Qantas
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http://www.nytimes.com/2012/07/12/b...haul-british-airways-dies-at-78.html?_r=1&hpw
He was behind changing BA ('bloody awful') to profitability and respectability.
"The customer doesn't expect everything will go right all the time; the big test is what you do when things go wrong."
He was behind changing BA ('bloody awful') to profitability and respectability.
"The customer doesn't expect everything will go right all the time; the big test is what you do when things go wrong."
