SurryHillsFlyer
Junior Member
- Joined
- Mar 15, 2016
- Posts
- 18
Hi, just wondering if anyone is having a similar experience.
I requested a refund for COVID affected flights worth $4100 on Jan 2nd. I was told the refund would be processed in 6 weeks. The booking occurred on the Singapore website, and one of the 6 flights booked was operated by KLM
Called again Feb 13th and the operator said they can see my request is in the queue and it will be in this week if not definitely by the end of Feb.
Called again Feb 27th and the operator said they apologise for the delay and they are escalating the request to the relevant team. They said the relevant team will email and give a courtesy call to update me in the next week (neither occurred).
Called again March 13th and the operator said they apologise for the delay and they are escalating the request to the relevant team. They also the delay was due to them waiting for KLM to return their portion of the ticket fee. They said the relevant team will email and give a courtesy call to update me in the next week (neither occurred again). I said this was told me last time and they said they would ask the relevant team to remedy this ASAP.
Called again today April 2nd and the operator said they apologise for the delay and they are escalating the request to the relevant team. I told them it was now 12 weeks since the original request and the operator said they are receiving lots of refund requests and it is in the queue. They said the relevant team will email and give a courtesy call to update me in the next week. I told them this had not occurred the previous two times I called.
I feel frustrated and helpless about the situation and I did not expect this treatment from such a renowned airline.
I requested a refund for COVID affected flights worth $4100 on Jan 2nd. I was told the refund would be processed in 6 weeks. The booking occurred on the Singapore website, and one of the 6 flights booked was operated by KLM
Called again Feb 13th and the operator said they can see my request is in the queue and it will be in this week if not definitely by the end of Feb.
Called again Feb 27th and the operator said they apologise for the delay and they are escalating the request to the relevant team. They said the relevant team will email and give a courtesy call to update me in the next week (neither occurred).
Called again March 13th and the operator said they apologise for the delay and they are escalating the request to the relevant team. They also the delay was due to them waiting for KLM to return their portion of the ticket fee. They said the relevant team will email and give a courtesy call to update me in the next week (neither occurred again). I said this was told me last time and they said they would ask the relevant team to remedy this ASAP.
Called again today April 2nd and the operator said they apologise for the delay and they are escalating the request to the relevant team. I told them it was now 12 weeks since the original request and the operator said they are receiving lots of refund requests and it is in the queue. They said the relevant team will email and give a courtesy call to update me in the next week. I told them this had not occurred the previous two times I called.
I feel frustrated and helpless about the situation and I did not expect this treatment from such a renowned airline.
