Managed to get my award tickets changed SFO-LAX-SYD (in J) and vice versa. No extra fees or points taken surprisingly, since it costs more if i was to book it anew. Got thru to someone in cape town after about 20mins (shockingly low based on past experience) and she seemed to know what she was doing. My strategy was just to look at SFO-LAX flights and vice versa on the QF website to see what they can see, then feed them the flights and asked them to put me on QF11/12. They seem to be flexible with opening reward seats on any date because of this involuntary change. Hopefully it works and is all ticketed but I would not be surprised if something gets messed up....
Also FYI, I wanted First Class seats for the domestic legs (since it says "your flight will be in business" when you select them) but initially she wouldn't do it as it appears as "First Class" on her system. I pushed and asked her to look at booking codes ("U" for First class since that's what AA/AS use now) and she managed to book them as "First class" seats for the domestic legs.
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