- Apr 27, 2003
- LT Gold
Hi gberry,Hi Guys
This is my first post. I'm in sales. I think Qantas miss the ball in filling all premium+ seats irrespective of seat class. After take off an empty seat is an empty seat!!!. They have missed the chance to fill it & get FF points liability off their ledger whether by upgrades or FF Awards. Lastly, op ups are also a form of advertising of the product to the lucky recipient who will rave about it to all & sundry. It also means more seats become available in economy which can be utilised on promotions for those that don't have the points or funds for premium+ etc.
Thanks for the opportunity to voice an opion.
Welcome to AFF.
I recall discussing this a few times in the past.
By Op-upping to fill all seats downgrades the product to the point that quite a few status pax will play the lottery rather than buying the dearer ticket. Look at the US where this is a problem.
The other significant point is to think back a few (a lot) years to the Kendall Aviation days. Don Kendall insisted that his aircraft always plan to taxi with at least one empty seat. His logic was that the number of times that a business man would arrive at the last minute and pay anything for the seat far outweighed the loss of the times that it went empty.