Hi,
Is anyone else experiencing problems with Samsonite warranty of late?
I had to put my usual business bag (Samsonite briefcase-type thing) in for warranty with The Luggage Professionals in Crows Nest back in July.
Still waiting on them to provide a replacement or repair. Meanwhile I am wearing out my usual travel backpack by using it every day for work.
While I'm on it, the guys at The Luggage Professionals have been anything but - never return calls or call back when they say, and I keep getting the same platitudinous responses when I ring "It's been approved for replacement but we haven't received it yet.". the bag isn't worth much so I've now relegated this process to "hobby" status as I pursue them,
I used to love both Samsonite and TLP but I doubt I'll go back there now.
Anyone else experiencing similar, or have recommendations of where else I could go when I replace my luggage next?
Regards,
Peter
Is anyone else experiencing problems with Samsonite warranty of late?
I had to put my usual business bag (Samsonite briefcase-type thing) in for warranty with The Luggage Professionals in Crows Nest back in July.
Still waiting on them to provide a replacement or repair. Meanwhile I am wearing out my usual travel backpack by using it every day for work.
While I'm on it, the guys at The Luggage Professionals have been anything but - never return calls or call back when they say, and I keep getting the same platitudinous responses when I ring "It's been approved for replacement but we haven't received it yet.". the bag isn't worth much so I've now relegated this process to "hobby" status as I pursue them,
I used to love both Samsonite and TLP but I doubt I'll go back there now.
Anyone else experiencing similar, or have recommendations of where else I could go when I replace my luggage next?
Regards,
Peter